Collections representative jobs in Frederick, MD

Customer Service Representative $20-21 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Shifts: Monday-Friday: 9am-6pm Saturday: 11am-6pm Must Haves: Self-sufficient - Will be opening and closing by themselves Basic computer skills to enter shipping/tracking information Customer Service experience Organized, reliable, & meet deadlines Strong written and verbal communication skills Ability to lift packages of 30-50lbs when needed Day to Day: This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalate

ABOUT OUR COMPANY ESI Total Fuel Management is a highly regarded engineering, manufacturing, and services company that provides resiliency for the global data center sector. Our mission is to support and serve mission critical businesses with expertise and leadership by providing innovative solutions, ensuring generator uptime, and guaranteeing environmental compliance against fuel-related risks. As a leader in the field, we are committed to exemplary character, competency, and dedication, and we thrive on our ability to deliver exceptional results. With principles centered on Biblical values, we emphasize a servant attitude toward our team internally and our customers externally. ABOUT THE INDUSTRY The data center industry is thriving with a compound annual growth rate of 10.9% through 2030 and is being driven by the continued growth of data demand for social, mobile, analytics, and cloud services worldwide, including AI, gaming, driverless cars, and augmented reality. As pioneers in fuel management and resiliency for emergency generators in data centers and critical facilities, ESI is experiencing rapidly scaling growth. POSITION SUMMARY We are seeking a full-time, experienced Manufacturing Customer Service Representative to join our high-performance team and be a part of our journey to shape the future of the US data center community by delivering resilient and sustainable solutions that make a difference. This individual will play a key role in coordinating internal processes, maintaining CRM data, and ensuring timely and accurate communication across departments. The ideal candidate will have a strong background in sales support, preferably within the manufacturing, HVAC, or MEP sectors. KEY RESPONSIBILITIES SALES PROCESS COORDINATION - Traffic sales opportunities for products and services (excluding fuel) through the ESI process by engaging and coordinating with various departments. CRM & BACKLOG MANAGEMENT - Maintain and update the sales backlog within Acumatica's CRM module/dashboard, ensuring accuracy and timeliness of data entry. REPORTING & ANALYSES - Generate and present KPI reports on sales trends, opportunity sources, and pipeline health to support strategic decision-making. KEY TEAM JOB TASKS Serve as the point of contact for internal departments regarding active sales opportunities. Escalate issues or delays to the Chief Operating Officer and Business Development Director as needed. Assist with customer inquiries related to quotes, proposals, and delivery timelines. Ensure professional and timely communication with external stakeholders. Collect and analyze data on sales trends and lead sources. Monitor pipeline stages and flag delays or missing information. KEY COMPETENCIES Team player who communicates well across departments. Well organized with systematic approach to tracking historical information. Emotionally intelligent with focus on relationship building with stakeholders. Problem solving mindset with the ability to quickly adapt plans to meet emerging challenges. Detailed oriented. EDUCATION AND EXPERIENCE REQUIRED 5+ years of experience supporting or managing sales processes, ideally in manufacturing, HVAC, or MEP sectors. Strong organizational and communication skills. Experience with CRM platforms (Acumatica preferred). Detail-oriented with a proactive problem-solving mindset. ATTRIBUTES DESIRED Positive and personable high-performance team member. Servant leader who demonstrates integrity, reliability, and stability. Focused and driven, seeking to grow and increase knowledge. Exemplary character and integrity. Ability to work effectively in a fast-paced, cross-functional environment. WE OFFER Profit sharing, eligible after one year of employment. Flexibility to direct to company 401(k) or for personal discretion e.g., student loan repayment, housing costs, family expenses etc. 401(k) Retirement Plan: The retirement program allows you to set aside money for your retirement upon hire. You will also receive an employer contribution of 3%, regardless of your participation in the 401(k) plan, of your eligible compensation, defined as salary, overtime, bonus, commission and shift differential, upon hire and will become 100% vested in your employer contribution after meeting eligibility requirements of 1,000 hours per year with a 2-year cliff vesting schedule. Health Insurance: Eligible for group medical, dental, and vision insurance effective on the first day of employment. Employer Sponsored Life AD&D, Long-term, and Short-term Disability: The plan is available to eligible employees effective on the first day of employment. Flexible Spending Account for medical and dependent care expenses: The plan is available to eligible employees after 90 days of employment and allows employees to set aside a specific pretax dollar amount for dependent care expenses and specified medical care. Employee Wellness Program: Our wellness program provides employees with a comprehensive health assessment and customizable plan as well as tools and resources for ongoing education and optimization. The plan is available to eligible employees effectively on the first day of employment. Employee Assistance Program (EAP): The EAP program is a work/life benefit available to employees and their dependents at hire. The program provides confidential and free access to legal, financial, wellness and work/life resources. The program is available at hire. Vacation: Eligible for 2 weeks' paid vacation annually. Eligible to use vacation days after 90 days of employment. Holiday: Eligible for paid holidays per ESI Holiday schedule plus your birthday off, if date occurs during a weekday Sick Policy: Eligible for paid sick days. This policy is subject to change if abuse occurs. Eligible after 90 days of employment. Employee Discount Program: Our discount program provides employees with discounted products and services ranging from sporting events, amusement parks, hotels and shopping. The program is available at hire. At ESI Total Fuel Management, we're not just looking for a Customer Service Representative. We're seeking a dedicated team player who can help us drive industry growth and innovation. If you're ready to take on these responsibilities and help us fuel mission-critical facilities with reliability and expertise, we want to hear from you. ESI is an Equal Employment Opportunity Employer.

326 East Market Street, Leesburg, VA 20176 Automotive BDC CoordinatorEarn $18 per Hour Plus Commission! Excellent Training, Benefits, & Career Growth!Previous Dealership or Customer Service Experience Preferred Leesburg Buick GMC Hummer is looking for a motivated BDC Coordinator to join our Business Development Center to answer inbound calls, respond to online inquiries, make outbound calls to follow up with leads, schedule appointments, maintain accurate records in CRM systems, and more. This role is perfect for someone who enjoys customer interaction, thrives in a fast-paced environment, and wants to grow within the automotive industry. Take the next step in your career - apply now to join our team at Leesburg Buick GMC Hummer! Why Work for Leesburg Buick GMC Hummer? A supportive and professional team environment Represent Buick, GMC, and Hummer - brands known for quality and innovation Management appreciates their employees and invests in their success Full-time Benefits: $18 per hour PLUS Commission! Full Benefits Package Medical, Dental, Vision, and Life Insurance Paid Vacation & Sick Time 401(k) with Company Match Employee Discounts Special pricing on vehicles, parts, and service Career Growth Opportunities Advancement within a reputable dealership Manufacturer Training Access to top-tier programs and certifications Team-Oriented Culture Supportive, collaborative workplace that values integrity and long-term success Responsibilities BDC Coordinator: Answer inbound calls and respond to online inquiries Make outbound calls to follow up with leads and schedule appointments Maintain accurate records in CRM systems Support sales and service departments with appointment coordination Deliver excellent customer service to ensure satisfaction Qualifications/Requirements BDC Coordinator: Strong communication, computer, customer service and organizational skills Comfortable with phone and computer-based work A positive attitude and good work ethic Previous dealership or customer service experience preferred Please upload your resume and completethe online assessment for priority consideration RequiredPreferredJob Industries Customer Service

$1000 Signing Bonus effective 1/20/2024 Note: All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits. Monday - Friday 8:00am-4:30pm Hiring Range - $31.66/hr - $39.57/hr Summary of Position This position is responsible for the collection, maintenance and resolution of real estate loans more than 30 days delinquent and assist with loss mitigation efforts for all Real Estate secured loans. They will help manage delinquent Tower Federal Credit Union Real Estate loan portfolio; and related activity including internal and external reporting, GL reconciliation, vendor/3rd party relationships and requirements. They will monitor all delinquent Real Estate loans to protect the assets of Tower Federal Credit Union and take action to resolve when possible. Principal Accountabilities and Functions Makes effort to contact delinquent members and determines financial circumstances, including assets, indebtedness and credit history. Develops action plans to obtain payments on delinquent accounts and brings loans current within a reasonable period. Monitors account activity to verify compliance with agreed upon arrangements and follows up as needed. Maintains record of contacts and provide details to member circumstances. Initiates hardship discussions with members when appropriate as a resolution to delinquent accounts. Recommends and follows through with appropriate course of action to resolve the delinquency. This may include legal action, foreclosure, mortgage insurance claim, forbearance, loan modification etc. In addition, the position could recommend a specific action to the Loss Mitigation Committee for delinquent loans. Makes required monthly outbound collection efforts as required that include Outbound calls, letters and emails; enhanced skip tracing efforts and utilizes available 3rd party resources to locate and contact members. Accurately prepares form and ad hoc letters and notices as part of the delinquency real estate and loss mitigation process. Submits timely and accurate reports to GSE, PMI companies and internal partners and prepares MI claims and monitor for payment. Works with FNMA, foreclosure attorney and MI company to provide appropriate documentation needed for the foreclosure, short sale and monitors and obtains status reports from 3rd parties as needed. Works with members, real estate agents and others as needed to help prepare and process short sale transactions, deeds-in-lieu of foreclosure and other loss mitigation options. Prepares detailed analysis and helps make appropriate recommendations on foreclosure, short sale and modification requests. Obtains and reviews complete loss mitigation packages from members and makes appropriate recommendations. Submits reimbursement requests to GSEs using their website for reimbursable expenses paid by Tower Federal Credit Union for loss mitigation actions. Reviews GSE reimbursements as they are posted and reconciled properly. Keeps track of attorney invoices for payment and identifies which expenses are eligible for reimbursement and which are not for all RE Loans. Required Qualifications Associates degree plus years collections experience. Knowledge of FNMA and/or Real Estate loan servicing/collections; with additional knowledge of short sales, foreclosures, loan modification, repossession and bankruptcy laws and regulations Or equivalent combination of education and experience Knowledge, Skills and Abilities Ability to add, subtract, multiply and divide; reconcile and balance transaction records and apply basic accounting rules and procedures Ability to operate Microsoft Office applications (Word, Excel, and PowerPoint) Ability to read and comprehend simple instructions, short correspondence and memos; interpret procedure manuals; analyze and interpret business periodicals and other documents Ability to write routine reports and correspondence including e-mails Ability to provide explanations or instruction in one-on-one situations either in person Ability to identify cause and effect relationships and evaluate risk vs potential return; solve problems with many concrete variables in a variety of situations; focus on detail and verify accuracy of numbers and text; and to take and follow directions Able to work under stress, to deadlines and to arrive at work routinely and promptly Ability to resolve controversial or delicate matters skillfully; persuade others to consider merits of cause of action Ability to provide constructive feedback to others and to response to sensitive inquiries and complaints Ability to maintain sensitive and confidential information Able to get along with colleagues and supervisors Knowledge of Fannie Mae, Freddie Mac, FHA and MI (Mortgage Insurance) guidelines on real estate loans. Knowledge of relevant changes relating to foreclosures and investor owned loans such as Fannie Mae and Freddie Mac and associated servicing requirements and guidelines. Knowledge of current market “loss mitigation strategies” and ability to recognize when to employ these strategies which may include loan modifications, repayment plans, etc. Awareness of GSE servicing tools and online functions. Knowledge of basic real estate loan collections procedures, Ability to understand current property value, order property inspections and door knocks, and perform a foreclosure analysis to determine value of the property against any outstanding real estate loan balance. Ability to perform a foreclosure analysis to determine value of the property against any outstanding real estate loan balance. Knowledge of current market “loss mitigation strategies” and ability to recognize when to employ these strategies which may include loan modifications, repayment plans, etc. Has knowledge of and adheres to credit union policies and procedures and all regulations related to the bank Secrecy Act, the USA Patriot Act and OFAC. Working Conditions Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate. Ability to lift up to15 lbs., with or without assistance, in compliance with ADA.

Job Details 2600 Park Tower Drive Ste 600 - Vienna, VA Optional Work from Home Full Time Morning BillingDescription Birch, Stewart, Kolasch & Birch, LLP, an internationally recognized intellectual property law firm located in Vienna, VA, is seeking a Billing Specialist. The position helps prepare and finalize invoices to be sent to clients and will also be responsible for a variety of accounting and billing work. This is a non-exempt position. Essential Duties and Responsibilities Prepare invoices from proformas submitted by the IP staff. This process includes a careful review of each proforma to ensure accuracy of time and cost entries; assuring that each invoice is in compliance with existing Billing policies and procedures; adhering to client special billing arrangements (including discounts, fixed fee arrangements, special bill formats, or special billing requests) when applicable; selecting correct bill template for invoice; converting invoice to electronic format (LEDES98B) and if necessary, and posting electronic invoice in client's portal; placing an electronic copy of invoice in the firm's workflow database (Patricia); notifying IP staff that invoice is ready to be sent to the client; and sending monthly invoice directly to the client. Research billing discrepancies and follow-up with appropriate staff and/or attorney to resolve issues. Become familiar with the various clients by knowing the various bill formats, special billing arrangements, review process, etc. for all clients. Provide data, reports and other information for clients and the firm. Observe confidentiality of client and law office matters. Assist with accounting group work including accounts payable, accounts receivable, collections, and reconciliations. Perform other duties as assigned. Benefits: Comprehensive benefits package to include medical, dental, and vision insurance. Paid time off and paid holidays. Firm wide annual events and business casual environment. Access to nearby metro and free parking offered. About BSKB: Since 1976, BSKB has been providing a full range of intellectual property law services to clients in the areas of patent prosecution, post-grant review, litigation, opinions and counseling, design patents, trademarks and licensing. Our knowledgeable attorneys and agents hold advanced degrees and are experienced in the fields of chemistry, electronics and IT, mechanical engineering and life sciences/biotechnology. We believe in offering every client quality, personalized service, and are committed to educating our clients to help them make the most of their intellectual property. BSKB has a rich tradition of offering seminars on intellectual property law that have been attended by practitioners from around the world. For more information, visit bskb.com. Birch, Stewart, Kolasch, & Birch LLP is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, sexual orientation and gender identity protected veteran status and individuals with disabilities, or any other class protected by applicable state or federal law. Qualifications Education and Work Experience High School Diploma or Equivalent necessary 2-year or 4-year college degree preferred, with emphasis on accounting education. Knowledge of and experience with Elite or other similar legal billing systems preferred General Knowledge and Abilities Functional in both word processing and spreadsheet applications Knowledge of modern office practices, procedures, methods and equipment Ability to communicate clearly and concisely orally and in writing Good proofreading skills Ability to work well under pressure Excellent attention to detail Keyboarding and computer speed sufficient to complete all daily batches in accordance with pre-set deadlines Detailed-oriented individual possessing organizational skills Ability to fully adhere to firm confidentiality standards

Job Description Kapitus is looking for a diligent collector to join our growing Operations team. You will report to the Collections Team Manager and collect on defaulted accounts owed to the company. You will work with Operations Management Team to meet the monthly targets. What you will do: Provide tools, strategies and best in class service to establish repayment behaviors with customers Develop and negotiate payment plans, while adhering to all legal regulations and compliance requirements Keep detailed records of all customer communications, payment plans that customer's have agreed to, and amounts paid Performs maintenance, research, and resolution on past due accounts Ensure appropriate written correspondence is generated and sent to customers Access database information, pulling up credit reports, and locating other publicly available records in adherence to the Fair Debt Collection Practices Act Achieve department KPIs for calls to customers and payment arrangements, while meeting all quality guidelines Identify and recommend improvement opportunities to all collections/recovery specific platforms, systems and tools to support operational effectiveness, improve customer experience, and to remain at the forefront of technology in the collections space What we are looking for: 2+ Years of Collections, Recovery or Sales experience Call Center experience Strong written and verbal communication Experience being a contributor for policies and procedures Experience achieving metric and quality performance High School Diploma or GED Kapitus Total Rewards Package Includes: Competitive Base Salary Range of $33,400 - $51,500. Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant's final salary will depend on a number of factors including the applicant's geographic location, skills, and experience. Monthly Operations Incentive Plan Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance , ensuring our employees have comprehensive protection without any personal expense. Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events. Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones. LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include: Pet and car insurance discounts. Financial services such as LegalShield. Relaxation and stress management tools, including a fully covered annual subscription to The Calm App. Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life. Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events. Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities. Paid Time Off & Sick Time Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future. About Kapitus: Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed. We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth. Company Mission: At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner's story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.

HUMINT Collection Management Officer Orbis Operations is a leading Irregular Warfare training and consulting firm supporting the US Department of Defense and Intelligence Community as well as commercial clients. Orbis is currently seeking a full-time Collection Management Officer (CMO) to support a customer's operational requirements in the DC area. The position requires an active Top Secret and Sensitive Compartmented Information with a polygraph examination. Successful candidate will work well in team environments and will be capable of operating independently with minimal supervision. Candidate will interact with customer personnel at all levels within the customer organization. The position requires prior experience as a CMO and experience supporting HUMINT operations. JOB DESCRIPTION: The primary functions of a CMO is to actively manage the two-way dialogue between the intelligence organization and intelligence consumers, establish and identify intelligence collection requirements, and evaluate intelligence to ensure collection is providing US foreign policy and national security decision-makers with timely, accurate, clear, and concise reporting. CMOs also provide detailed knowledge of cases and demonstrate objective analysis to specific operations that result in assessments and recommendations for collection requirements and operational testing methodology. CMOs will utilize client-specific databases to conduct multiple layers of research and write summaries, reports, official correspondence, and guidance. Daily activities include: Guide intelligence collection and dissemination by serving as the bridge between the client and intelligence community Draft questions and areas for follow-up and work with the client to draft reports that convey the information accurately and clearly Provide operational guidance for ongoing cases, ensuring any CI issues are identified to protect the client's personnel and facilities Establish and identify intelligence collection requirements, validate sources and evaluate intelligence production Provide briefings on cases to senior officials and identifying potential issues REQUIRED EDUCATION/SKILLS: TS/SCI with Polygraph required 3 years of experience as a Collection Management Officer Prior experience supporting HUMINT operations Bachelor's degree is required PREFERRED QUALIFICATIONS: CMO Certification is a plus Ability to plan and organize tasks independently Exercise sound operational judgment Strong written and oral communication, organization, and interpersonal skills Ability to pose creative solutions to operational challenges Orbis Operations is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Requirements A day in the life of a Collections Specialist will include: Independently prioritizing and executing daily collection activities; contacting members for payment via telephone and email, timely documents and maintaining collection notes and performing appropriate follow-up. Monitoring and documenting all legal cases as well as tracking documentation sent to collection attorneys. Performing the appropriate follow-up with collection attorneys to ensure due diligence on all legal cases. Reviewing and updating all tracking spreadsheets. Monitoring, reviewing and updating exception, delinquent and matured loan reports; ensuring timely member billing and loan payment processing. Assisting in activities related to loss mitigation to include loan extensions, loan modifications and foreclosures. Maintaining mortgage and consumer collection queues to ensure legal action and consumer loan charge offs are performed timely and accurately. Ensuring that procedures regarding account sweeps, member notifications and collection notes are followed. Updating all member accounts within established timeframes to achieve maximum collection of past due debts. Troubleshooting and resolving member and internal inquiries in a timely, friendly and professional manner. Ensuring all written and verbal member correspondence and all related information are documented and/or scanned accurately and timely into the Asset Recovery system. Top benefits or perks: Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including: Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) Fully funded deductible (HMO Plan) 401k employer matching contribution Income protection with life insurance, short and long-term disability Paid time off, holiday leave & birthday leave Educational assistance Commuter benefits program and more! Pay: $52,621 - $56,000 annually (or $25.30 - 27.59/hr) depending on experience and qualifications. Location: We are headquartered in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment. The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. *Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer *EOE/AA/DISABILITY/VETERAN Salary Description $52,621 - 56,000 Annually (or $25.30 - 27.59/hr)

Department: Fiscal Services Classification: Admin Office Specialist 3 Job Category: Classified Staff Job Type: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: On Site Required Sponsorship Eligibility: Not eligible for visa sponsorship Pay Band: 03 Salary: Starting at $50k, commensurate with education and experience Criminal Background Check: Yes Financial Background Check: Yes About the Department: The Controller's Office establishes and monitors the university's internal control framework, collaborates with university units to establish fiscal processes, and provides guidance to academic and administrative units related to administrative policies and procedures. It maintains close working relationships with the Office of Budget and Planning, the Office of Sponsored Programs, Human Resources, and Payroll. The goal of the Controller's Office is to provide excellent customer service and minimize costs through demonstrating consistent progress toward increasing flexibility, reducing administrative burden, eliminating “no value added” efforts, and automating transaction processing. About the Position: The Collections Specialist develops and maintains a program that reduces defaulted student accounts write-off costs by focusing on earlier identification and intervention of "at risk" accounts prior to the start of the collection process. Contacts students to explain Commonwealth of Virginia collection procedures and refers students, when applicable, to other departments for assistance; works independently and makes decisions that impact collections within university policies; provides a central point of communication for collection agencies, loan services, and internal staff; performs various reconciliations as directed; and supports daily, weekly, and monthly operations. Responsibilities: Performs collection efforts via telephone and email focusing on “at risk” accounts prior to the start of the formal collection process; Assists students with past due accounts, explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts; Prepares documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt.; Supports the university's participation in the Commonwealth of Virginia's Debt Set-Off Program with the Department of Taxation; Acts as a central point of communication for collection agencies, loan servicers, and internal staff on collections matters; and Assists other Student Accounts Office staff with cash receipt processing, account maintenance, form intake and processing, report review and processing, and other related tasks as assigned. Required Qualifications: High school diploma or equivalent; Experience working in Accounts Receivable; Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Account Receivable applications; Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels; Skills in written and oral communication, with the ability to effectively communicate complex material; Analytical and problem-solving skills; Ability to work with Microsoft Word, Excel, and email systems; and Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time-pressured environment. Preferred Qualifications: Bachelor's degree in related field; Experience in higher education and/or Student Accounts; and Detailed understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications. Instructions to Applicants: For full consideration, applicants must apply for Collections Specialist at ********************** Complete and submit the online application to include three professional references (two of which must be your current and a former supervisor) with contact information, and provide your Resume & Cover Letter. Posting Open Date: August 11, 2025 For Full Consideration, Apply by: August 22, 2025 Open Until Filled: Yes

We are seeking a detail-oriented and results-driven Collections Specialist to manage and resolve outstanding accounts receivable. The ideal candidate will be skilled in communicating with clients, maintaining positive relationships, and ensuring timely payment collection while upholding company policies and compliance standards. This is a fully onsite position Salary: $26-30/hr Responsibilities: Contact customers via phone, email, and written correspondence to follow up on overdue accounts. Negotiate payment arrangements, settlements, or payment plans in accordance with company guidelines. Maintain accurate and up-to-date records of collection activity in the system. Research and resolve payment discrepancies, billing issues, and disputes. Prepare regular reports on collection activities, outstanding balances, and payment trends. $26 - $30 an hour

Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a full-time Medical Biller to join our team. This is an on-site position located at our Central Business Office in Oakton, Virginia. Responsibilities Complete all charge entry duties as assigned on a daily basis according to productivity requirements. Back-up and assist other billing department staff as required. Examining documents for missing information and ensuring documents are accurate. Review provider documentation for support of clinician-selected ICD-10, CPT, and HCPCS codes. Extracting relevant information from patient records. Liaising with physicians and other parties to clarify information. Performing chart audits. Advising and training physicians and staff on medical coding. Ensuring compliance with medical coding policies and guidelines. Support credentialing process. Performs other duties as assigned. Knowledge, Skills, and Abilities Knowledge of medical terminology. Ability to work autonomously and as part of a team. Ability to communicate effectively in both oral and written form. Ability to understand and follow instructions. Ability to perform in an organized and efficient manner, demonstrating adaptability and flexibility Ability to provide quality customer service to patients, families, vendors, and other team members Requirements Medical Billing/Collections experience required. Credentialing experience preferred. Experience working with Electronic Medical Records (EMR) - Athena is a plus! High school diploma or equivalent required. Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.

Ensuring that client information details are kept up-to-date. Creating and sending invoices and statements to customers. Checking the data input to ensure the accuracy of the final bill. Tracking payments and ensuring that the cash flow into the company is buoyant. Reporting issues or irregularities to the financial head of the company. Fixing billing errors by issuing debit and credit memos. Recovering outstanding debts. Handling clients' account queries. Initiating new procedures for billing. Invoice Clerk Requirements: A high school diploma or GED. At least two years of clerical office or administration experience. An associate's degree in accounting is preferred. Experience as an invoice clerk or in general accounting is preferred. Proficiency in MS Office (especially Excel) and working knowledge of accounting software, such as Quickbooks. Excellent mathematics and problem-solving skills. The ability to consistently meet deadlines and to work well under pressure. Excellent organizational skills and attention to detail. The ability to handle customer queries calmly. The ability to work independently or as part of a team.

An established national organization is seeking a detail-oriented and proactive Audit & Collections Analyst to join their team. This role plays a key part in ensuring audit and collections activities are executed efficiently, in accordance with trust documents and regulatory guidelines. The ideal candidate brings strong communication skills, financial or auditing experience, and a solutions-focused mindset. Key ResponsibilitiesCreate and distribute audit announcement letters; update tracking databases and accounting records.Provide documentation to auditors and monitor audit progress through completion.Process completed audits, communicate results to employers, and notify of any delinquent contributions.Review auditor invoices for accuracy and process audit and delinquency payments.Issue and track delinquency letters; collaborate with employers to resolve outstanding issues.Support legal teams with documentation and administrative tasks related to collection efforts.Identify and follow up on delinquent contractors, helping develop repayment agreements.Act as the organization's representative with external parties including attorneys and fund administrators to negotiate payments and services.Track accounts under legal action and provide status updates.Make recommendations to senior staff regarding overpayments and other irregularities.Assist with special projects and other duties as assigned. Required & Preferred Qualifications3+ years of experience in auditing, collections, accounting, or a related field (required).Bachelor's degree or equivalent relevant experience (preferred).Taft-Hartley Trust Fund or prior auditing experience is strongly preferred.Excellent written and verbal communication skills.Proven ability to manage complex issues while maintaining a professional and cooperative demeanor.Experience troubleshooting and investigating issues across multiple stakeholders.Strong organizational skills with a keen attention to detail. Why JoinOpportunity to work with a respected, mission-driven organization.Supportive team environment with opportunities for growth.Competitive compensation and benefits package.Stable and established workplace with long-term career potential.

To coordinate the repossession process and disposition of property (e.g., cars, boats, motorcycles, airplanes, etc.) that serves as collateral on client's loans. Serve as point of contact and subject matter expert regarding section functions, systems, policies and/or procedures. Work is performed under moderate supervision. Responsibilities - Responsible for coordinating all aspects of the repossession process - Remain familiar with payment methods available to members (e.g., direct remittance, recurring deposits, Western Union Quick Collect, Speed Pay, etc.) - Communicate to members, co-makers, and/or joint owner on all aspects of the repossession process - Prepare all documents required to initiate the repossession process - Contact insurance companies for payoffs; send Letters of Guarantee, monitor for payments and send titles to insurance companies - Serve as point of contact for internal departments regarding repossessions - Select repossession agents and negotiate fees for repossession - Document all member related contact in the Repossession Tracker and in other applicable systems throughout the repossession process - Process impound notices by contacting tow companies; negotiate fees, obtain vehicle condition, reason for impoundment and documents needed to recover the collateral - Monitor and ensure updates are provided by repossession agents; assist agents with skip tracing to locate collateral as needed - Recommend accounts to skip companies and/or License Plate Recognition staging if unable to locate - Recommend accounts to be returned to LCR, or Bankruptcy if unable to locate - Submit requests for required letters for redemption/reinstatement; ensure letters are accurate and mail them in accordance with State regulations to members - Assist members with reinstatement or redemption of their vehicle; contact the agent or auction to have the vehicle released to the member - Prepare documents to submit to the Department of Motor Vehicles to process a repossession title or to sell the collateral - Maintain an overall quality assurance audit rating of 90% - Determine floor price and send required documents to auction, release vehicles for sale in Auto IMS - Receive auction bids received thru various communication channels (e.g., email, telephone, fax, Auto IMS, etc.); determine if auction offer can be accepted and that the number of bids aligns with State requirements; determine if counting the bid will be required, or decline the offer and request that the vehicle be run on the next sale date - Review and process sale proceeds with accounting department to ensure funds are applied properly to the member's account - Submit requests to reduce interest rates to "0" on open book loans with a deficiency balance - Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and policies and procedures - Maintain records of repossessions and prepare reports for management - Track and reconcile expenses with general accounting incurred during the repossession process - Perform other duties as assigned Job Qualifications - Working knowledge of applicable federal and state laws, rules and regulations (e.g., Fair Debt Collection Act, Fair Credit Reporting Act, etc.) - Experience in the collection of delinquent loans - Experience using auditing/accounting principles and methods, preferably in a financial institution - Experience in financial counseling, negotiating, and explaining decisions to members - Experience in financial transaction/processing related responsibilities - Experience working with all levels of staff, management, stakeholders, and vendors - Ability to describe and discuss mechanical conditions of automobiles - Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies - Ability to work independently and in a team environment - Desired - Knowledge of the remarketing industry and familiarity with the repossession process and related regulations and procedures - Desired - Familiarity with products, services, processes, policies and procedures - Effective member/customer service skills - Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations - Effective skill assimilating information, analyzing facts, and developing logical conclusions - Effective skill performing mathematical calculations and working accurately with numbers - Effective skill exercising initiative and using good judgment to make sound decisions - Effective skill building effective relationships through rapport, trust, diplomacy and tact - Effective skill interacting tactfully and effectively in difficult situations - Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes - Effective research, analytical, and problem-solving skills - Effective organizational, planning and time management skills - Effective verbal, interpersonal and written communication skills - Effective database, word processing, and spreadsheet software skills - Desired - College level courses with concentration in Accounting, Finance, Business, or related field System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M2 #LI-EL1 #DI-EB1 Ref: #850-Rockville (ALTA IT) System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award! We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success. Do you have excellent verbal and written communication skills? Are you an independent worker? If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Collections Specialist to join our dynamic team! About us: Our Difference: What makes Lafayette Federal cutting-edge ? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we have also been recognized nationally by (1) Newsweek's America's Best Bank's list, (2) we've received a 5-star rating from Bauer financial, and (3) we've also received national recognition by S&P Global' s Top Performing Credit Union's! Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry. About the role: We are currently seeking an Collections Specialist to assist the Default Prevention and Recovery department in monitoring loans that are in default in the credit union loan portfolio as well as providing support services in managing the process of loan extensions, loan modifications and foreclosures Requirements A day in the life of a Collections Specialist will include: Independently prioritizing and executing daily collection activities; contacting members for payment via telephone and email, timely documents and maintaining collection notes and performing appropriate follow-up. Monitoring and documenting all legal cases as well as tracking documentation sent to collection attorneys. Performing the appropriate follow-up with collection attorneys to ensure due diligence on all legal cases. Reviewing and updating all tracking spreadsheets. Monitoring, reviewing and updating exception, delinquent and matured loan reports; ensuring timely member billing and loan payment processing. Assisting in activities related to loss mitigation to include loan extensions, loan modifications and foreclosures. Maintaining mortgage and consumer collection queues to ensure legal action and consumer loan charge offs are performed timely and accurately. Ensuring that procedures regarding account sweeps, member notifications and collection notes are followed. Updating all member accounts within established timeframes to achieve maximum collection of past due debts. Troubleshooting and resolving member and internal inquiries in a timely, friendly and professional manner. Ensuring all written and verbal member correspondence and all related information are documented and/or scanned accurately and timely into the Asset Recovery system. Top benefits or perks: Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including: Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) Fully funded deductible (HMO Plan) 401k employer matching contribution Income protection with life insurance, short and long-term disability Paid time off, holiday leave & birthday leave Educational assistance Commuter benefits program and more! Pay: $52,621 - $56,000 annually (or $25.30 - 27.59/hr) depending on experience and qualifications. Location: We are headquartered in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment. The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. *Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer *EOE/AA/DISABILITY/VETERAN Salary Description $52,621 - 56,000 Annually (or $25.30 - 27.59/hr)

Department: Fiscal Services, Student Accounts Classification: Admin Office Specialist 3 Job Category: Classified Staff Job Type: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: Hybrid Eligible Sponsorship Eligibility: Not eligible for visa sponsorship Pay Band: 03 Salary: Starting at $50k, commensurate with education and experience Criminal Background Check: Yes Financial Background Check: Yes About the Department: The Controller's Office establishes and monitors the university's internal control framework, collaborates with university units to establish fiscal processes, and provides guidance to academic and administrative units related to administrative policies and procedures. The Controller's Office maintains close working relationships with the Office of Budget and Planning, Office of Sponsored Programs, Human Resources, and Payroll. The goal of the Controller's Office is to provide excellent customer service and minimize costs through demonstrating consistent progress toward increasing flexibility, reducing administrative burden, eliminating "no value added" efforts, and automating transaction processing. About the Position: The Collections Specialist develops and maintains a program that reduces defaulted student account write-off costs by focusing on earlier identification and intervention of "at risk" accounts prior to the start of the collection process. The Collections Specialist contacts students to explain Commonwealth of Virginia collection procedures and refers students, when applicable, to other departments for assistance; works independently and makes decisions that impact collections within university policies; provides a central point of communication for collection agencies, loan services, and internal staff; performs various reconciliations as directed; and supports daily, weekly, and monthly operations. Responsibilities: * Performs collection efforts via telephone and email focusing on "at risk" accounts prior to the start of the formal collection process; * Assists students with past due accounts, explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts; * Prepares documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt Collection; * Supports the university's participation in the Commonwealth of Virginia's Debt Set-Off Program with the Department of Taxation; * Acts as a central point of communication for collection agencies, loan servicers, and internal staff on collection matters; and * Assists other Student Accounts Office staff with cash receipt processing, account maintenance, form intake and processing, report review and processing, and other related tasks as assigned. Required Qualifications: * High school diploma or equivalent; * Experience working in Accounts Receivable. * Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Account Receivable applications; * Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels; * Skill in written and oral communication, with the ability to effectively communicate complex material; * Analytical and problem-solving skills; * Ability to work with Microsoft Word, Excel, and email systems; and * Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time-pressured environment. Preferred Qualifications: * Bachelor's degree in related field; * Experience in higher education and/or Student Accounts; and * Detailed understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications. Instructions to Applicants: For full consideration, applicants must apply for the Collections Specialist at ********************** Complete and submit the online application to include three professional references with contact information, and provide a resume for review. Posting Open Date: November 20, 2025 For Full Consideration, Apply by: December 5, 2025 Open Until Filled: Yes

Job DescriptionCapital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a full-time Medical Biller to join our team. This is an on-site position located at our Central Business Office in Oakton, Virginia. Responsibilities Complete all charge entry duties as assigned on a daily basis according to productivity requirements. Back-up and assist other billing department staff as required. Examining documents for missing information and ensuring documents are accurate. Review provider documentation for support of clinician-selected ICD-10, CPT, and HCPCS codes. Extracting relevant information from patient records. Liaising with physicians and other parties to clarify information. Performing chart audits. Advising and training physicians and staff on medical coding. Ensuring compliance with medical coding policies and guidelines. Support credentialing process. Performs other duties as assigned. Knowledge, Skills, and Abilities Knowledge of medical terminology. Ability to work autonomously and as part of a team. Ability to communicate effectively in both oral and written form. Ability to understand and follow instructions. Ability to perform in an organized and efficient manner, demonstrating adaptability and flexibility Ability to provide quality customer service to patients, families, vendors, and other team members Requirements Medical Billing/Collections experience required. Credentialing experience preferred. Experience working with Electronic Medical Records (EMR) - Athena is a plus! High school diploma or equivalent required. Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.

About the Role: We are seeking a detail-oriented and analytical Audit & Collections Analyst to support our financial operations through proactive account auditing, collections management, and process improvement. This role will focus on reviewing account records, identifying discrepancies, coordinating collection strategies, and ensuring compliance with internal policies and industry regulations. The ideal candidate is a critical thinker with strong communication skills and experience in collections and financial analysis. This position offers hybrid flexibility after 6 months.Responsibilities: Audit customer accounts, billing records, and financial data to identify errors, inconsistencies, or overdue balances Conduct root-cause analysis of discrepancies and recommend corrective actions Manage collections activities, including outreach to customers regarding outstanding invoices and payment plans Monitor aging reports and track collection progress to ensure timely resolution Prepare and analyze financial and audit reports for internal stakeholders Maintain accurate documentation of audit findings, collection efforts, and account notes Collaborate with accounting, billing, sales, and customer service teams to resolve account issues Ensure compliance with financial regulations, internal controls, and company policies Support month-end closing processes and assist in improving audit and collection procedures Provide recommendations for process improvements to enhance revenue recovery and reduce outstanding balances

Department: Fiscal Services Classification: Admin Office Specialist 3 Job Category: Classified Staff Job Type: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: On Site Required Sponsorship Eligibility: Not eligible for visa sponsorship Pay Band: 03 Salary: Starting at $50k, commensurate with education and experience Criminal Background Check: Yes Financial Background Check: Yes About the Department: The Controller's Office establishes and monitors the university's internal control framework, collaborates with university units to establish fiscal processes, and provides guidance to academic and administrative units related to administrative policies and procedures. It maintains close working relationships with the Office of Budget and Planning, the Office of Sponsored Programs, Human Resources, and Payroll. The goal of the Controller's Office is to provide excellent customer service and minimize costs through demonstrating consistent progress toward increasing flexibility, reducing administrative burden, eliminating "no value added" efforts, and automating transaction processing. About the Position: The Collections Specialist develops and maintains a program that reduces defaulted student accounts write-off costs by focusing on earlier identification and intervention of "at risk" accounts prior to the start of the collection process. Contacts students to explain Commonwealth of Virginia collection procedures and refers students, when applicable, to other departments for assistance; works independently and makes decisions that impact collections within university policies; provides a central point of communication for collection agencies, loan services, and internal staff; performs various reconciliations as directed; and supports daily, weekly, and monthly operations. Responsibilities: * Performs collection efforts via telephone and email focusing on "at risk" accounts prior to the start of the formal collection process; * Assists students with past due accounts, explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts; * Prepares documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt.; * Supports the university's participation in the Commonwealth of Virginia's Debt Set-Off Program with the Department of Taxation; * Acts as a central point of communication for collection agencies, loan servicers, and internal staff on collections matters; and * Assists other Student Accounts Office staff with cash receipt processing, account maintenance, form intake and processing, report review and processing, and other related tasks as assigned. Required Qualifications: * High school diploma or equivalent; * Experience working in Accounts Receivable; * Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Account Receivable applications; * Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels; * Skills in written and oral communication, with the ability to effectively communicate complex material; * Analytical and problem-solving skills; * Ability to work with Microsoft Word, Excel, and email systems; and * Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time-pressured environment. Preferred Qualifications: * Bachelor's degree in related field; * Experience in higher education and/or Student Accounts; and * Detailed understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications. Instructions to Applicants: For full consideration, applicants must apply for Collections Specialist at ********************** Complete and submit the online application to include three professional references (two of which must be your current and a former supervisor) with contact information, and provide your Resume & Cover Letter. Posting Open Date: August 11, 2025 For Full Consideration, Apply by: August 22, 2025 Open Until Filled: Yes