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Collections representative jobs in Lansing, MI

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Collections Representative
Account Representative
Accounts Receivable Specialist
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Billing Specialist
Resolution Specialist
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Biller
Collections Coordinator
Customer Service And Billing
Billing Representative
Data Collector
Student Loan Collector
Collector
  • Customer Service & Sales Representative

    Spi LLC 4.0company rating

    Collections representative job in Durand, MI

    current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt
    $28k-35k yearly est. Auto-Apply 60d+ ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Collections representative job in Lansing, MI

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $12.48 - $16 per hour Salary Range: 12.48 - 16 We are an equal opportunity employer and participate in E-Verify in states where required.
    $12.5-16 hourly Auto-Apply 60d+ ago
  • Resolutions Specialist

    Case Credit Union 3.7company rating

    Collections representative job in Lansing, MI

    Responsible for performing resolution activities associated with delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union's position and, as circumstances indicate, directs and assists legal counsel in resolution proceedings. Assists in fraud and bond claims when requested by management. Ensures that the Credit Union's professional image is maintained. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective and professional performance of resolution functions. a. Utilizes effective human relations' skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Answers member questions and complaints relevant to Department functions. Determines Credit Union position in legal proceedings and works to minimize losses. b. Uses experience and knowledge of Credit Union loan policies, procedures and documentation to review member's files in order to establish effectiveness of resolution proceedings. c. Works toward prompt resolution of negative and delinquent accounts through negotiations with member. d. Initiates small claims proceedings when appropriate e. Represents the credit union in small claims proceedings when necessary. f. Prepares reports as requested by department manager. g. Performs resolutions efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. 2. Assumes responsibility for efficient administration of resolutions activities. a. Keeps accurate and up-to-date activity reports on assigned accounts and/or loan delinquencies. b. Documents all resolution actions taken, including telephone conversations, alternative financial arrangements, and correspondence. c. Researches negative share accounts that appear on negative reports to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their negative status. d. Responsible for managing the maintenance, repair and security of repossessed properties, as directed and approved by management. Responsible for collateral repossessions, and the disposition of repossessed Credit Union assets. 3. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and all other professionals. a. Maintains the Credit Union's professional reputation throughout resolution operations and in all contacts with members, legal counsel, outside agencies and all other outside professionals. b. Works with negative or delinquent borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to calm irate members and resolve negative situations. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements. c. Maintains confidentiality. d. Develops contacts with local authorities, Tri County loss prevention and MACI members to effectively minimize Credit Union Losses. 4. Assumes responsibility for establishing and maintaining effective communications and coordination with Credit Union personnel. a. Assist area personnel as needed. b. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems. c. Attends and participates in meetings as required. 5. Assumes responsibility for related duties as required or assigned. a. Stays informed of changes in resolution policies, procedures, and related legal requirements. b. Ensures that work area is clean, secure and well maintained. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. Additional business training strongly preferred. REQUIRED KNOWLEDGE: General knowledge of resolution procedures, skip tracing and related laws and regulations. Understanding of Credit Union loan products and policies. Familiar with deposit programs and account ownership. EXPERIENCE REQUIRED: None SKILLS/ABILITIES: Accuracy and thoroughness in work. Ability to manage multiple tasks and assignments. Excellent communication, telephone, and public relations skills. Ability to work well independently. Ability to work well in stressful situations. Ability to operate related computer applications and other business
    $45k-54k yearly est. 60d+ ago
  • Account Representative - Uncapped Commission

    Total Quality Logistics, Inc. 4.0company rating

    Collections representative job in East Lansing, MI

    Country USA State Michigan City East Lansing Descriptions & requirements About the role: The Account Representative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365. What's in it for you: * $40,000 minimum annual salary * Uncapped commission opportunity * Want to know what the top 20% earn? Ask your recruiter Who we're looking for: * You compete daily in a fast-paced, high-energy environment * You're self-motivated, set ambitious goals and work relentlessly to achieve them * You're coachable, but also independent and assertive in solving problems * You're eager to develop complex logistics solutions while delivering great customer service * College degree preferred, but not required * Military veterans encouraged to apply What you'll do: * Communicate with the sales team and customers as the subject matter expert to build and maintain relationships * Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time * Work with the sales team to provide and negotiate competitive pricing * Input, update and manage shipment information in our state-of-the-art systems * Collaborate with the support team to guarantee each shipment is serviced properly * Assist with billing and accounting responsibilities as needed What you need: * Elite work ethic, 100% in-office, expected to go above and beyond * Extreme sense of urgency to efficiently juggle dynamic operations * Strong communication skills with ability to handle conflict * Solution-focused mindset and exceptional customer service * Ability to work with the latest technologies Why TQL: * Certified Great Place to Work with 800+ lifetime workplace award wins * Outstanding career growth potential with a structured leadership track * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more Where you'll be: 2651 Coolidge Road, East Lansing, Michigan 48823 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *
    $40k yearly 50d ago
  • CSR Dental

    Mott Children's Health Center 4.0company rating

    Collections representative job in Flint, MI

    Job DescriptionBecome part of a mission-based center of pediatric excellence with an award-winning culture and excellent benefits. We are recognized as a Flint-Genesee Top 10 Employer and have been named a Top Non-Profit to Work For five years running by the Non-Profit Times, an award based on feedback from our employees. We are currently seeking a Dental CSR to join our Team. As a Dental CSR (Client Services Representative), you will greet and assist clients/family as they enter the Child & Adolescent Dentistry department and register clients in Dentrix. You will also prepare and maintain client electronic and department records, determine eligibility for services, answers multi-line telephone, schedule appointments, and perform assigned clerical duties. ESSENTIAL JOB FUNCTIONS Clerical Answer multi-line telephone, screen calls, and direct calls/messages as appropriate. Greet, assist, and route clients/visitors as they enter the department. Prepare client record utilizing department guidelines and update consent forms, insurance information, and demographic information regularly. Review electronic client record prior to scheduled appointment assuring that information is up to date, making corrections and flagging for updates when necessary. Perform clerical duties, data entry, statistical reporting, word processing, photocopying, email correspondence, faxing, and ordering supplies as requested. Coordinate transportation and translation services as needed. Enrollment Determine client eligibility for services through review of income and demographic information. Verify and register client demographic and insurance information into Dentrix. Inform client of eligibility for coverage of services by third-party payers and assists in completion of carrier/program specific enrollment forms. Assist new clients with completion of health history form and determination of need for additional MCHC services, working collaboratively with MCHC departments to assure client access, when needed. Following department guidelines, schedule client appointments and notify appropriate provider of missed client appointments taking appropriate action when necessary. Assure that pre-authorization for special services has been obtained and attached appropriately to client claim. OTHER RESPONSIBILITIES Attend monthly department staff meetings and other meetings as assigned. Other job-related duties as assigned. May assist, as needed in operatories/exam rooms, with sterilization, restocking supplies, organization of materials, instruments, records, and general cleanliness. QUALIFICATION STANDARDS High school diploma or equivalent required. Requires a minimum of one year clerical/administrative support work experience in dental or healthcare, with preference given for dental experience. Work experience in a digital/paperless office is preferred. Working knowledge of Dentrix is preferred. Basic computer skills required with: Microsoft Word, Outlook, and EHR/EMR/EDR. Analytical ability to collect and interpret data to prepare reports based on findings, basic math, and accounting skills to accurately balance and maintain a client billing/accounts receivable system. Must have communication and interpersonal skills to effectively interact with administration, associates, community agency personnel, clients, and visitors. Note: Persons with disabilities requiring reasonable accommodation to satisfy the requirements of the position may request a copy of the MCHC Reasonable Accommodation policy. Request for reasonable accommodation will be reviewed and evaluated on a case-by-case basis, with the understanding that the individual will be required to perform the essential functions of the position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor are they intended to express or imply any contract of employment or any part thereof.
    $30k-37k yearly est. 21d ago
  • Policy Billing Representative

    Fastemps, Inc.

    Collections representative job in Lansing, MI

    Job DescriptionPolicy Billing Representative - Lansing, MI Pay: $17.00/HR Schedule: Flexible hours between 8:00 AM and 6:00 PM Do you have a strong background in billing or finance and a passion for customer service? Join our team as a Policy Billing Representative and contribute to a collaborative, detail-driven environment that values your expertise. Key Responsibilities: Handle billing inquiries from agents and policyholders, including invoices, payments, and account activity. Review, process, and approve policy cancellations, reinstatements, and payment arrangements following state regulations and guidelines. Reconcile accounts to troubleshoot discrepancies and provide accurate account histories. Interpret and analyze premium billing data to resolve complex issues. Process pay-by-phone transactions to expedite posting and ensure accuracy. Approve and manage pay plan changes and manual billing exceptions. Communicate professionally through correspondence, resolving customer complaints and inquiries. Coordinate payment adjustments and allocations for accurate financial records. Perform high-level account reconciliations across various billing platforms. Collaborate with internal teams on audits, upgrades, and special projects. Qualifications: Education: High school diploma or GED required; Associate's degree in Accounting, Finance, Business, or related field preferred. Experience: 2+ years of customer service experience in billing, finance, or insurance, or Bachelor's degree with at least 1 year of related experience. Skills: Strong customer service skills, both written and verbal. Experience with multi-line phone systems. Proficiency in Microsoft Excel and financial systems. Analytical and problem-solving skills with attention to detail. Ability to manage priorities in a fast-paced environment. Why Join Us? Pay: Competitive at $17.00 per hour. Schedule: Flexible work hours between 8:00 AM and 6:00 PM. Growth Opportunities: Build your career in a supportive, professional workplace. Apply today or give us a call at ************** to learn more. Make an immediate impact by providing exceptional service and expertise in billing operations! Job Type: Full-time Pay: $17.00 per hour Expected hours: 40 per week
    $17 hourly 25d ago
  • Data collector / Driver

    Tsmg

    Collections representative job in Lansing, MI

    Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges. Project objective The goal of the project is to help collect images of streets, main points of interest and public areas. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world. The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last at least 3 months and will cover different city/state zones. The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable. The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. You can work more than 8 hours if you will.Requirements Must have a valid Driver License (driving experience, 1-2 yrs minimum) Must have parking for a vehicle Must be authorized to work in the US Must pass the background check Enjoys driving, with flexible schedule Available for a minimum of 3 months Responsible & Reliable Good driving skills Great communication skills High level of responsibility General car knowledge Tech savvy (smartphone and basic apps) Basic computer skills Self-motivated and detailed oriented We would be happy to get to know you and your skills better and see how we can support each other's growth. Please apply and let's meet!
    $34k-38k yearly est. Auto-Apply 60d+ ago
  • Collector 2

    Baylor Scott & White Health 4.5company rating

    Collections representative job in Lansing, MI

    The Collector II under general supervision and according to established procedures, performs collection activities for assigned accounts. Contacts insurance company representatives by telephone or through correspondence to collect inaccurate insurance payments and penalties according to BSWH Managed Care contracts. Maintains collection files on the accounts receivable system. **ESSENTIAL FUNCTIONS OF THE ROLE** Performs collection activities for assigned accounts. Contacts insurance companies to resolve payment difficulties and penalties owed to BSWH in accordance with Managed Care contracts. Contacts insurance company representatives by telephone or through correspondence to check the status of claims, appeal or dispute payments and penalties. Has knowledge of CPT codes, Contracting, per diems, and other pertinent payment methods in the medical industry. Maintains collection files on the accounts receivable system. Enters detailed records consisting of any pertinent information needed for collection follow-up. Processes accounts for write-off and for legal. Conducts thorough research and manual calculation from Managed Care Rate Grids and Contracts to determine accurate amounts due to BSWH per each individual Insurance Contract. Enters data in Patient Accounting systems and Access database to track and monitor payments and penalties. Prepares legal documents to refer accounts to the Managed Care legal group for accounts deemed uncollectable. Through thorough review ensures that balances on accounts are true and accurate as well as correct any contractual or payment entries. Verify insurance coding to ensure accurate payments. Receives, reviews, and responds to correspondence related to accounts. Takes action as required. **SALARY** The pay range for this position is $16.12 (entry-level qualifications) - $24.17 (highly experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - 2 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $16.1 hourly 15d ago
  • Regional Billing Analyst

    Rehmann 4.7company rating

    Collections representative job in Lansing, MI

    Your passion. Your purpose. If you're here, you're looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm's success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership. To learn more about Rehmann, visit: ******************************** How You'll Make an Impact: * Meeting with designated leaders monthly * Analyzing Work In Process (WIP) and preparing billing recommendations to meet realization and rate per hour goals * Preparing monthly billing summaries for each Principal and seeking approval for monthly billing process * Completing all monthly billing and invoicing to effectively manage and reduce WIP * Monitoring and managing Accounts Receivable * Tracking and reporting all progress on A/R each month * Working directly with clients, Principals, RAM and Collections Manager as necessary to facilitate timely payments * Managing the collection process with each Principal to achieve maximum results Your Desired Skills, Experiences and Values: * Bachelor's degree or business experience equivalent * Proficiency with MS Word and Excel * Experience utilizing accounting software applications * Effective analytical skills * Ability to motivate others towards the achievement of established goals * Ability to prioritize multiple projects and manage time effectively * Ability to confidently work with Senior Managers and Principals * Critical thinking, problem-solving and sound judgement skills for making decisions No matter where you want to go in your career, Rehmann can help you get there. Whether you're in the early stages of your professional journey or you're further down your path, we're focused on helping you achieve your goals - whatever they may be. When you join Rehmann, you are part of a culture that Puts People First and aims to help everyone reach their fullest potential. Let us show you all the ways we can Empower Your Purpose. We Put People First in all that we do. Our associates are our greatest assets and we provide programs and benefits that encourage growth and development and align with their needs and goals. This includes benefits focused on physical and mental health, paid time off for volunteering and diversity-related activities, flexible work arrangements, and more. When you join Rehmann, you become part of a firm dedicated to helping Empower Your Purpose, whatever it may be. Rehmann is an Equal Opportunity Employer #LI-VK1
    $43k-57k yearly est. Auto-Apply 4d ago
  • Account Representative

    Impact Solutions 4.5company rating

    Collections representative job in Lansing, MI

    Why Work Here: At Impact Solutions, we pride ourselves on fostering a collaborative and supportive environment where great people come together to achieve remarkable results. Our culture emphasizes teamwork, personal growth, and a shared commitment to excellence. As an Account Representative, you will have the unique opportunity to work with a diverse range of existing clients while contributing to our ongoing sales growth. We believe in empowering our team members with the tools and resources they need to succeed. You will benefit from our proven industry systems, strong internal processes, and a dedicated team that is committed to the success of every client. We offer comprehensive training and access to knowledgeable support staff to help you reach your goals and unlock your full potential. Whether you're engaging with clients in manufacturing, financial services, or other sectors, each day as an Account Representative at Impact Solutions will bring new challenges and opportunities for growth. Join us and be part of a company that values your contributions and supports your journey toward success! Job Description: We are seeking a dynamic and experienced Account Representative to join our team at Impact Solutions. In this role, you will be instrumental in managing and servicing our existing clients while also identifying and developing new business opportunities. Your ability to build strong relationships and provide exceptional service will be key to your success. Key Responsibilities: - Provide outstanding service and support to our existing clients, ensuring their needs are met and exceeded. - Cultivate and expand business relationships with current clients to drive growth and satisfaction. - Identify and pursue new business opportunities through proactive prospecting and networking. - Conduct in-person and out-of-office sales calls to promote and sell our diverse range of products and services. - Engage with clients to uncover their needs and recommend tailored, value-added solutions. - Maintain consistent and timely follow-up with clients to foster strong relationships and ensure satisfaction. - Develop and manage a robust sales pipeline to track opportunities and progress. - Achieve sales and profit goals without geographical limitations, showcasing your ability to work independently and strategically. - Leverage educational and industry resources to enhance your knowledge and effectiveness in the role. Requirements/Qualification To thrive as an Account Representative at Impact Solutions, we are looking for candidates who meet the following qualifications: - Education: A Bachelor's Degree in Business, Marketing, or a related field is preferred. - Experience: A minimum of five years in sales and account management, showcasing a successful track record in business-to-business environments. - Work Ethic: A strong work ethic, self-motivation, and a commitment to excellence are essential attributes. - Time Management: Exceptional time management skills with the ability to prioritize tasks effectively. - Communication Skills: Excellent verbal and written communication skills, enabling clear presentation of ideas and effective client engagement. - Industry Knowledge: Experience in the print, promotional products, fulfillment, marketing services, and/or advertising industry is a plus. - Sales Expertise: Proven success in consultative selling and a history of meeting or exceeding sales targets. - Interpersonal Skills: Strong interpersonal skills with a genuine enthusiasm for building and nurturing client relationships. Join us at Impact Solutions, where your expertise will help shape the future of our client relationships and drive our business forward. We look forward to welcoming a motivated and skilled Account Representative to our team! About Impact Solutions At Impact Solutions, we are proud to be a family-owned company dedicated to strengthening brands through thoughtful planning, implementation, and management of impactful messages and materials. Our mission is to enhance our clients' image in their markets and within their organizations. We take a consultative approach, partnering with organizations to help them achieve their goals effectively. Our diverse offerings include a wide range of print products, promotional items, corporate apparel, and signage/display solutions. However, what truly sets us apart is our commitment to technology fulfillment and inventory management services, which provide significant benefits to our clients and distinguish us from the competition. Powered by JazzHR WTmQUsXhsy
    $36k-46k yearly est. 18d ago
  • Account Representative

    Wright Agency-Farm Bureau Insurance 4.2company rating

    Collections representative job in Saint Louis, MI

    Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: At Wright Agency - Farm Bureau Insurance, we are looking for a motivated Account Representative who is eager to contribute to the continued success of our agency. In this role, youll engage directly with customers to understand their unique situations, offer coverage solutions that provide real value, and support them with excellent service throughout the process. Your enthusiasm for helping people and your focus on growth will make you a strong fit for our team. This is a great opportunity for someone who enjoys sales, values meaningful connections, and is committed to professional development. Those who excel will find opportunities to take on greater responsibility and advance within the agency. RESPONSIBILITIES: Prospect and connect with potential customers to expand the agencys reach. Provide clear explanations of insurance options, helping customers make informed decisions. Nurture long-term relationships through consistent follow-up and customer care. Manage customer files accurately and handle policy servicing needs. QUALIFICATIONS: Confident communicator with strong relationship-building skills. Background in sales or customer service is preferred but not required. Self-motivated, goal-oriented, and eager to achieve results. Organized and able to manage multiple tasks effectively. Currently licensed applicants preferred.
    $52k-62k yearly est. 21d ago
  • BCBA - $10,000 Student Loan Repayment Option Available!

    Miravistarehab

    Collections representative job in Howell, MI

    State of Location: Michigan As an outpatient clinician within our Applied Behavioral Analysis program (ABA), you will help children and their families learn new skills and techniques using the therapy that is most effective for autism. Our goal is to work on what's most important to the child and their support system by creating an individualized pediatric treatment program tailored to their needs. Whether it's working on communication, social skills, aggression, non-compliance, self-help skills, play, academics, or fine and gross motor skills, we always address the specific concerns for each patient. Parents and caregivers are encouraged to attend sessions so they can carry skills and home exercises into their child's daily life. Ivy's rewarding work environment allows multi-disciplinary collaboration and mentorship while maintaining autonomy and growth that is specific to each of our clinician's passions and expertise. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Pediatric Board-Certified Behavior Analyst - Howell, MI Ivy ABA, part of the Ivy Rehab Network $10,000 Student Loan Repayment Option Available! Job Highlights: Base salary commensurate with experience Role eligible for performance bi weekly bonus Lead a team of behavior technicians in a clinic-based setting with predictable schedules Provide ABA services within an interdisciplinary care model comprised of behavior technicians, speech-language pathologists, occupational therapists, and physical therapists Potential to become a founder of your very own Ivy ABA clinic as an equity partner! Responsibilities: Carry a caseload of 8-12 patients, partnering with your Clinic Director and Ivy ABA leadership to drive great outcomes for our young learners. Conduct assessments and design individualized treatment plans Coach and guide behavior technicians in implementing each patient's individual treatment plan Coach and empower parents and caregivers to learn ABA-based principles and interventions to drive meaningful behavior change outside of session Coordinate care as part of an interdisciplinary care team for patients who receive speech and language therapy, occupational therapy, and/or physical therapy from Ivy Rehab For Kids providers. Qualifications: Active BCBA certification or sitting for the BCBA exam within one month Previous experience creating individualized treatment plans including both skill acquisition and behavior reduction treatment goals Previous experience supervising technicians to implement individualized treatment plans Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and annual CEU (Continuing education) incentives. Tax free student loan repayment options and/or sign-on bonus opportunities. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. How Ivy Invests in You: Clinical Team Support: Mentorship and peer-to-peer learning opportunities. CEU Learning Opportunities: Access live CEU courses provided by the organization plus $1000 stipend for external CEUs Leadership Development: Courses to develop strong leadership skills. External Educational Partners: Collaborate with industry-leading institutes. Open Your Own Clinic: Explore equity partnership opportunities. Ivy_Paul We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com
    $29k-43k yearly est. Auto-Apply 5d ago
  • Lead, Accounts Receivable Specialist

    Cardinal Health 4.4company rating

    Collections representative job in Lansing, MI

    **_What Customer Service Operations contributes to Cardinal Health_** Contracts and Billing is responsible for finance related activities such as customer and vendor contract administration customer and vendor pricing, rebates, billing (including drop-ships), processing chargebacks and vendor invoices and developing and negotiating customer and group purchasing contracts. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. The Accounts Receivable Team Lead performs day-to-day AR functions with the goal of ensuring that all policies and procedures related to providing consistent, supervisor customer/patient care are adhered to, and service & production goals are met effectively and efficiently. They will work within the scope of responsibilities as dictated below with guidance and support from AR & Billing leadership teams. **_Responsibilities_** + Provides ongoing leadership and support to team associates to ensure that day-to-day service and production goals are met. + Assists management in monitoring associates' goals and objectives daily; motivates and encourages associates to maximize performance. + Provides ongoing feedback, recommendations, and training as appropriate. + Assists supervisors in ensuring staff adherence to company policy and procedures. + Assists supervisors in related personnel documentation as required, necessary, or appropriate. + Acts as a subject matter expert in claims processing. + Processes claims: investigates insurance claims; properly resolves by follow-up & disposition. + Lead and manage escalation projects, addressing complex issues and ensuring timely resolution to maintain optimal account receivables performance and client satisfaction. + Resolves complex insurance claims, including appeals and denials, to ensure timely and accurate reimbursement. + Verifies patient eligibility with secondary insurance company when necessary. + Bills supplemental insurances including all Medicaid states on paper and online. + Oversees appeals and denials management to maximize revenue recovery and minimize financial leakage, ensuring all claims are accurately processed and followed up in a timely manner. + Manages billing queue as assigned in the appropriate system. + Investigates and updates the system with all information received from secondary insurance companies. + Ensures that all information given by representatives is accurate by cross referencing with the patient's account, followed by using honest judgement in any changes that may need to be made. + Processes denials & rejections for re-submission (billing) in accordance with company policy, regulations, or third party policy. + Updates patient files for insurance information, Medicare status, and other changes as necessary or required as related to billing when necessary **_Qualifications_** + 6+ years of experience, preferred + High School Diploma, GED or technical certification in related field or equivalent experience, preferred + Proficiency in Microsoft Excel (e.g., pivot tables, formulas), preferred **_What is expected of you and others at this level_** + Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments + Comprehensive knowledge in technical or specialty area + Ability to apply knowledge beyond own areas of expertise + Performs the most complex and technically challenging work within area of specialization + Preempts potential problems and provides effective solutions for team + Works independently to interpret and apply company procedures to complete work + Provides guidance to less experienced team members + May have team leader responsibilities but does not formally supervise **Anticipated hourly range:** $22.30 - $32.00/hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/8/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-32 hourly 11d ago
  • Hospice Biller

    Corsocare

    Collections representative job in Milford, MI

    in Milford, MI (not remote) Job Title: Hospice Biller Job Status: Full Time At CorsoCare we offer: Employee First Benefits: Competitive compensation, including Medical (BCBS), Dental, Vision and an HSA Continued Growth and Education from training, supportive leadership, and collaboration Generous PTO/Holiday (20 days first year) Tuition Reimbursement up to $2500 per year Pet Insurance Employee First Culture - YOU BELONG, YOU MATTER! What makes you different, makes us great You are part of a team Your unique experiences and perspectives inspire others A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction Position Summary: The Hospice Biller under the direction of the Administrator, is a high-level clerical position. This position requires the ability to understand CMS rules related to the hospice program as it relates to tracking multiple identifiers. This position may be requested to coordinate activities between agency clinical managers, intake coordinator, office manager, scheduling, QA, and inside/outside resources. Supervises and serves as a reference to Scheduling, Medical Records, and Office Personnel Coordinator. This position will ensure our organizational quality goals are met, and the Agency remains compliant with all relative regulations, policies, and procedures. Required Experience Hospice Biller: High school graduate or GED; Some post-secondary coursework strongly preferred. Minimum of two (2) years of experience in a hospice setting. Knowledge of Medicare, Medicaid, and third-party reimbursement requirements. Information system knowledge in the areas of electronic data entry and report generation. Knowledge of Microsoft Outlook 365, Microsoft Teams, Microsoft Work/Excel, faxing, scanning, professional phone etiquette, and uploading documentation into EMR system. Demonstrates organizational skills, detail orientation, flexibility, and ability to work with minimal supervision. Demonstrates excellent verbal and written communication skills. Ability to maintain attention and accuracy while attending to multiple tasks simultaneously. Ability to read and interpret documents, such as policy and procedures manuals, clinical documentation, and physician orders. Ability to speak effectively before groups of customers or employees of the organization. Compliant with accepted professional standards and practices. Consistently maintains a positive attitude which promotes team and optimal performance. Responsibility for Hospice Billing Leads and serves as a reference to Scheduling, Medical Records, and Office Personnel Coordinator Verifies that all required patient information is present prior to preparing claims. Submits NOE (Notice of Election) and timely billing of all patient accounts including Medicare, Medicaid, third party payors. Achieve maximum reimbursement for services provided. Serves as a resource person to all Hospice employees. Knowledgeable of intermediary billing policies and requirements. Promptly follows up with each denial claim. Submits required documentation for each denied claim within established time frame. Assists Administrator with investigation of received invoices for timely payments and ensures submission of invoice to Account Payables. Performs Admission and Discharge HIS (Hospice Item Set) submissions. Supervise, maintain, and report on scheduling, medical records, site level payroll, and personal files. Conducts appropriate audits. Attend all appropriate meetings to provide reports and information requested regarding billing, scheduling, and medical records. Maintains confidential patient communications and records in accordance with privacy and security standards of the Health Insurance Portability and Accountability Act (HIPAA). Adheres to agency standards, policies, procedures, and applicable federal and state laws. Report cases of possible abuse, neglect, fraud, noncompliance, and exploitation to the Compliance Officer, Administrator or Designee immediately. Participate in the Agency s Emergency Preparedness and Emergency Preparedness Communications plans and helps coordinate Clinician communication when the Plan is activated. Perform administrative staff duties such as answer phones, emails, faxing/scanning, and customer communications. Must be available to routinely work staggered shifts with the possibility of some evening, early morning, weekend, or holiday coverage if needed. Compliant with all applicable laws, regulatory requirements, standards of practice, CHAP accreditation standards, and policies and procedures. Runs reports and provides information to clinical managers about issues regarding their patients. Work toward continual improvement of the overall Agency. Maintains OSHA and Infection control per policy. Performs assigned administrative services. General Working Conditions: This position entails sitting for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Ability to wear Personal Protective Equipment (PPE). We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits. If you love serving others, and are looking for an opportunity to thrive, CSIG holdings and our businesses is your destination. This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty. Equal Opportunity Employer #CORAD
    $34k-45k yearly est. 15d ago
  • MEDICAL BILLING SPECIALIST

    Hamilton Community Health Network 3.4company rating

    Collections representative job in Flint, MI

    This position is responsible for billing patient services covered by Medicaid, Medicare, and other third-party payers. This position functions as a liaison between patients, third-party payers, physicians, clinics, and HCHN staff regarding billing. Works under the direction of the Director of Revenue Cycle Management or designee who assigns diverse billing duties and responsibilities. General responsibilities * Able to perform accounts receivable collection activities timely and accurately including prioritizing subtasks. * Utilize monthly aging accounts receivable reports to follow up on unpaid claims aged over 30 days. * Accurately post all insurance payments by line item. * Communicates practice management system issues with the Billing Supervisor to ensure claims are processed accurately and timely* * Collects on outstanding claims from third-party payers according to department benchmarks. * Works on special billing projects as assigned by the Billing Supervisor in conjunction with other billing responsibilities. * Contact appropriate departments and eligibility systems to obtain necessary information for billing purposes. * Responds efficiently and accurately to denials received. Ensures necessary information is obtained and resubmitted as quickly as possible. * Documents the practice management system to reflect the current billing status of each patient account to ensure an audit trail of all account activity. * Accurately documents reasons for denials that cannot be re-billed, and communicates such information to Billing Supervisor for follow-up. * Processes patient, payer, and employee interactions within the guidelines set for the department. * Responds professionally and timely to patient calls and third-party payer calls. * Meets professional behavior expectations as evidenced by compliance with the following standards: * Meets all attendance and punctuality requirements to ensure proper coverage and quality service * Professional and appropriate dress as required by the position * Demonstrates an ability to resolve interpersonal and professional conflicts appropriately * Ability to formulate decisions and make judgments that are demanding and interpretative * Keeps all matters related to the organization confidential in compliance with confidentiality policy * Performs other duties as assigned related to revenue cycle management. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to talk or hear. * The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch. * The employee may occasionally lift and/or move up to 25 pounds. * Specific vision requirements include the ability to see at close range. * Fine hand manipulation.
    $32k-39k yearly est. 10d ago
  • Patient Account Representative

    Center for Family Health 4.3company rating

    Collections representative job in Jackson, MI

    The Patient Accounts Representative is responsible for independently and accurately submitting billable claims, maintaining aged A/R, monitoring and resolving credit balances, and reconciling payment posting. Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Insurance Posting: Technical ability to upload and download insurance payment and rejection information from Portals, Websites and auto post within Practice Management System Ensure accurate entries of insurance, contractual and patient payment data in Practice Management system Work with clearinghouse and payer to locate missing payments, checks, etc. Reconcile payer- initiated takebacks Balance and post to daily bank deposit within 24 hours Document daily payment activity using Excel spreadsheet, submit for review Enroll or update providers in clearinghouse portal Review patient and insurance credit balances and WQ's for correct recipient of refund. Patient Account Representative: Verify patient Demographics, Insurance coverage, etc., update or make appropriate changes Correct or obtain missing documentation needed to convert claims to a billable status, interact with clinical staff and Providers Maintain expertise on payer rules, and interacting with them to ensure account accuracy and payment within timely file limit Effective follow-up on claim status delays within established timelines to minimize uncollectible invoices. Resolve patient billing questions, concerns, identify billing discrepancies, set up payment plans. Contact patients through email, written correspondence, or telephone to inform of overdue balances. Consult with clients regarding available FQHC medical/dental assistance programs. Assist with dental appointment schedule preparation, face to face treatment planning, prior authorizations, submitting x-rays, and collecting payments before dental services. Credentialing: Complete initial and re-credentialing applications to insure payment for all services Update or maintain provider applications, contracts and update into shared database Perform ongoing research to ensure correct data which does not interfere with provider reimbursement Track contract application status and meet required turnaround times and accuracy rates Facilitate provider-related research on suspended claims or miscellaneous feedback Coding and Auditing: Assist Facility and Department to ensure documentation is compliant and supports level of code(s) billed. Able to perform E&M and other Outpatient documentation reviews Track and upload data to appropriate source Conforms and abides by all regulations, policies, work practices and instructions. Education/Training/Experience: Minimum of High School diploma (or equivalent). Minimum two years medical insurance billing preferred Specialty certification preferred. Job Knowledge, Skills & Abilities: Knowledge of CPT, ICD10, Medical and Dental coding Ability to work effectively both independently and in a team environment. Excellent communication skills, both written and verbal. Excellent computer skills. Excellent customer service skills. Strong organizational skills and attention to detail. Ability to prioritize and manage time effectively. Stress management. Ability to maintain strict standards of confidentiality regarding patient information. Benefits: Medical, Dental, & Vision Insurance Flexible Spending Account (FSA) Employee Assistance Program (EAP) Short- & Long-Term Disability Life Insurance 403(b) Retirement Plan with a 3% employer match after just one year. Public Service Loan Forgiveness (PSLF) Program Continuing Education Generous Paid Time Off 9 Paid Holidays + 1 Personal Holiday Perfect Attendance Bonus for Hourly Staff Center for Family Health is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
    $33k-39k yearly est. 60d+ ago
  • Billing Specialist

    Midwest Vision Partners

    Collections representative job in Jackson, MI

    Job DescriptionDescriptionAs a Billing Specialist you will be responsible for overseeing the billing process for customers, patients, and MVP platforms. This position performs many accounting, customer service, and organizational tasks to promote the financial health of the organization. Schedule What you will be doing Problem solving to reconcile outstanding balances from insurances and patients Discussing open balances with patients and collect payment accordingly Maintaining collection agency accounts Placing outgoing calls to insurance companies and patients to resolve outstanding claims/balances Exhibiting knowledge of medical insurance and proper use of computer software Posting charges, payments and adjustments in Allscripts Practice Management software Communicating effectively and professionally with physicians, co-workers, managements and patients Performing general office duties and other duties as assigned What you know Required High school diploma or GED Knowledgeable in ICD-10 & CPT Codes Desired One (1) or more years of customer service experience Ophthalmology, Optometry, Ambulatory Surgery Center, and/or Optical billing experience Experience in Revenue Cycle Management What you will receive Competitive wages Robust benefit package including medical, dental, life and disability (short- and long-term) insurance Generous paid time off (PTO) program Seven (7) company paid holidays 401(k) retirement plan with company match An organization focused on People, Passion, Purpose and Progress Inspirational culture
    $29k-39k yearly est. 20d ago
  • Resolutions Specialist

    Case Credit Union 3.7company rating

    Collections representative job in Lansing, MI

    Responsible for performing resolution activities associated with delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union's position and, as circumstances indicate, directs and assists legal counsel in resolution proceedings. Assists in fraud and bond claims when requested by management. Ensures that the Credit Union's professional image is maintained. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and professional performance of resolution functions. Utilizes effective human relations' skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Answers member questions and complaints relevant to Department functions. Determines Credit Union position in legal proceedings and works to minimize losses. Uses experience and knowledge of Credit Union loan policies, procedures and documentation to review member's files in order to establish effectiveness of resolution proceedings. Works toward prompt resolution of negative and delinquent accounts through negotiations with member. Initiates small claims proceedings when appropriate Represents the credit union in small claims proceedings when necessary. Prepares reports as requested by department manager. Performs resolutions efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. Assumes responsibility for efficient administration of resolutions activities. Keeps accurate and up-to-date activity reports on assigned accounts and/or loan delinquencies. Documents all resolution actions taken, including telephone conversations, alternative financial arrangements, and correspondence. Researches negative share accounts that appear on negative reports to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their negative status. Responsible for managing the maintenance, repair and security of repossessed properties, as directed and approved by management. Responsible for collateral repossessions, and the disposition of repossessed Credit Union assets. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and all other professionals. Maintains the Credit Union's professional reputation throughout resolution operations and in all contacts with members, legal counsel, outside agencies and all other outside professionals. Works with negative or delinquent borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to calm irate members and resolve negative situations. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements. Maintains confidentiality. Develops contacts with local authorities, Tri County loss prevention and MACI members to effectively minimize Credit Union Losses. Assumes responsibility for establishing and maintaining effective communications and coordination with Credit Union personnel. Assist area personnel as needed. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems. Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned. Stays informed of changes in resolution policies, procedures, and related legal requirements. Ensures that work area is clean, secure and well maintained. PERFORMANCE MEASUREMENTS Delinquent and negative accounts and/or loans are closely monitored and reviewed. Appropriate resolutions actions instituted are in accordance with established Credit Union policies and are legally compliant. Legal actions are closely supervised and directed. Delinquent and Charge off accounts and/or loans are promptly evaluated for the most cost-effective recovery. A recovery goal, which meets with management standards, is maintained. Professional business relations exist with members and all outside professional contacts. All member questions are courteously answered. Effective working relations and coordination exist with Credit Union legal counsel. Required reports and records are accurate and timely. Good working relations exist with area personnel and with management. Management is appropriately informed of area activities. Collectors are supported and directed as needed. QUALIFICATIONS Education/Certification: High school graduate or equivalent. Additional business training strongly preferred. Required Knowledge: General knowledge of resolution procedures, skip tracing and related laws and regulations. Understanding of Credit Union loan products and policies. Familiar with deposit programs and account ownership. Experience Required: None Skills/Abilities: Accuracy and thoroughness in work. Ability to manage multiple tasks and assignments. Excellent communication, telephone, and public relations skills. Ability to work well independently. Ability to work well in stressful situations. Ability to operate related computer applications and other business. CASE Credit Union was chartered on February 19, 1936, to serve Lansing area teachers and administrators as Lansing Teachers Credit Union. From operating within Lansing High School with 180 members, today, over 85 years later, we serve a membership of over 45,000 members and operate five branches throughout the Greater Lansing area, while controlling over $384 million in assets. We pride ourselves on living our mission of assisting members and employees to achieve financial success through service that is superior, convenient, and easy to use. CASE is a Community Development Credit Union (CDCU). A CDCU is a credit union with a mission of serving low and moderate-income people and communities. CASE prides itself on having a culture focused on diversity and inclusion, reflected in having received the 2020 Lansing Area Economic Partnership (LEAP) Diversity award. Additionally, at CASE Credit Union, we're committed to hiring the best and brightest. Just as we are dedicated to helping our members achieve success, we are dedicated to helping our employees grow and thrive. That's why we are proud to offer a team-oriented working environment, with competitive salaries and benefits, and countless opportunities for growth and advancement. CASE Credit Union offers affordable medical, dental, and vision and provides disability insurance and life insurance to our employees at no cost to them. We also provide tuition reimbursement for those who desire to continue their education while working with us. Come work with CASE Credit Union and experience exciting career opportunities in the financial industry.
    $45k-54k yearly est. Auto-Apply 8d ago
  • Accounts Receivable Specialist, Customer Service Operations

    Cardinal Health 4.4company rating

    Collections representative job in Lansing, MI

    ** **Hours: Monday - Friday, 8:00 AM - 4:30 PM EST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $28.80 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/16/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-28.8 hourly 3d ago
  • Regional Billing Analyst

    Rehmann 4.7company rating

    Collections representative job in Jackson, MI

    Your passion. Your purpose. If you're here, you're looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm's success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership. To learn more about Rehmann, visit: ******************************** How You'll Make an Impact: * Meeting with designated leaders monthly * Analyzing Work In Process (WIP) and preparing billing recommendations to meet realization and rate per hour goals * Preparing monthly billing summaries for each Principal and seeking approval for monthly billing process * Completing all monthly billing and invoicing to effectively manage and reduce WIP * Monitoring and managing Accounts Receivable * Tracking and reporting all progress on A/R each month * Working directly with clients, Principals, RAM and Collections Manager as necessary to facilitate timely payments * Managing the collection process with each Principal to achieve maximum results Your Desired Skills, Experiences and Values: * Bachelor's degree or business experience equivalent * Proficiency with MS Word and Excel * Experience utilizing accounting software applications * Effective analytical skills * Ability to motivate others towards the achievement of established goals * Ability to prioritize multiple projects and manage time effectively * Ability to confidently work with Senior Managers and Principals * Critical thinking, problem-solving and sound judgement skills for making decisions No matter where you want to go in your career, Rehmann can help you get there. Whether you're in the early stages of your professional journey or you're further down your path, we're focused on helping you achieve your goals - whatever they may be. When you join Rehmann, you are part of a culture that Puts People First and aims to help everyone reach their fullest potential. Let us show you all the ways we can Empower Your Purpose. We Put People First in all that we do. Our associates are our greatest assets and we provide programs and benefits that encourage growth and development and align with their needs and goals. This includes benefits focused on physical and mental health, paid time off for volunteering and diversity-related activities, flexible work arrangements, and more. When you join Rehmann, you become part of a firm dedicated to helping Empower Your Purpose, whatever it may be. Rehmann is an Equal Opportunity Employer #LI-VK1
    $43k-58k yearly est. Auto-Apply 4d ago

Learn more about collections representative jobs

How much does a collections representative earn in Lansing, MI?

The average collections representative in Lansing, MI earns between $25,000 and $42,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.

Average collections representative salary in Lansing, MI

$32,000
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