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The differences between computer assistants and technical support assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer assistant and a technical support assistant. Additionally, a computer assistant has an average salary of $47,077, which is higher than the $44,005 average annual salary of a technical support assistant.
The top three skills for a computer assistant include computer equipment, software issues and customer support. The most important skills for a technical support assistant are troubleshoot, phone calls, and data entry.
| Computer Assistant | Technical Support Assistant | |
| Yearly salary | $47,077 | $44,005 |
| Hourly rate | $22.63 | $21.16 |
| Growth rate | 10% | 10% |
| Number of jobs | 33,400 | 153,404 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Also referred to as customer support staff or technical support, a computer assistant describes and solves technical problems associated with computer systems and programs. Computer assistants provide telephone-based and on-site assistance to clients and customers. They use their communication and technical skills to help users with their computer troubleshooting problems. While some of them work in call centers, communicate via email or through online chat. It is also their responsibility to install and upgrade the computer software and hardware systems of their employer.
A technical support assistant assists and supports technical staff members in their daily activities. These professionals execute technical support tasks for the client-server. Besides providing technical support for desktop applications, technical support assistants also help technicians resolve and troubleshoot technical issues. Moreover, technical support assistants answer and reply to emails and customer calls concerning their technical problems. They ensure the technical staff follows the required guidelines and procedures and update themselves on the technical aspects' solutions and latest trends.
Computer assistants and technical support assistants have different pay scales, as shown below.
| Computer Assistant | Technical Support Assistant | |
| Average salary | $47,077 | $44,005 |
| Salary range | Between $26,000 And $83,000 | Between $30,000 And $64,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Bristol-Myers Squibb | Autodesk |
| Best paying industry | Government | Technology |
There are a few differences between a computer assistant and a technical support assistant in terms of educational background:
| Computer Assistant | Technical Support Assistant | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between computer assistants' and technical support assistants' demographics:
| Computer Assistant | Technical Support Assistant | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.8% Female, 44.2% | Male, 61.8% Female, 38.2% |
| Race ratio | Black or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 14.0% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 14.6% Asian, 14.4% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |