Post job

Computer installation technician vs customer support technician

The differences between computer installation technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer installation technician and a customer support technician. Additionally, a customer support technician has an average salary of $36,361, which is higher than the $31,492 average annual salary of a computer installation technician.

The top three skills for a computer installation technician include computer system, troubleshoot and laptop computers. The most important skills for a customer support technician are customer service, customer support, and SQL.

Computer installation technician vs customer support technician overview

Computer Installation TechnicianCustomer Support Technician
Yearly salary$31,492$36,361
Hourly rate$15.14$17.48
Growth rate10%10%
Number of jobs63,386117,102
Job satisfaction--
Most common degreeAssociate Degree, 42%Bachelor's Degree, 46%
Average age4242
Years of experience22

Computer installation technician vs customer support technician salary

Computer installation technicians and customer support technicians have different pay scales, as shown below.

Computer Installation TechnicianCustomer Support Technician
Average salary$31,492$36,361
Salary rangeBetween $24,000 And $40,000Between $23,000 And $56,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Adobe
Best paying industry-Technology

Differences between computer installation technician and customer support technician education

There are a few differences between a computer installation technician and a customer support technician in terms of educational background:

Computer Installation TechnicianCustomer Support Technician
Most common degreeAssociate Degree, 42%Bachelor's Degree, 46%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Computer installation technician vs customer support technician demographics

Here are the differences between computer installation technicians' and customer support technicians' demographics:

Computer Installation TechnicianCustomer Support Technician
Average age4242
Gender ratioMale, 93.9% Female, 6.1%Male, 66.1% Female, 33.9%
Race ratioBlack or African American, 13.0% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer installation technician and customer support technician duties and responsibilities

Computer installation technician example responsibilities.

  • Manage and maintain desktop security updates company-wide with no downtime of systems due to OS vulnerability exploitation.
  • Repair PCs and Internet connectivity issues.
  • Configure mapping for workstations to access LAN's and network devices.
  • Perform preventive and on-demand maintenance on a variety of LAN equipment.
  • Design, install, and troubleshoot CAD/AVL systems for RTD buses and vehicles.
  • Log into PCs as a user to finish imaging and drop additional application for each persons user profile.
  • Show more

Customer support technician example responsibilities.

  • Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install new IBM UNIX servers on site.
  • Maintain the performance of the SQL server for optical use and scanning.
  • Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
  • Used SCCM to move user's profiles and get the customer operational as quickly as possible.
  • Show more

Computer installation technician vs customer support technician skills

Common computer installation technician skills
  • Computer System, 16%
  • Troubleshoot, 14%
  • Laptop Computers, 11%
  • OS, 7%
  • POS, 6%
  • PCS, 6%
Common customer support technician skills
  • Customer Service, 12%
  • Customer Support, 12%
  • SQL, 9%
  • Customer Inquiries, 8%
  • Java, 7%
  • Customer Issues, 7%

Browse computer and mathematical jobs