Computer laboratory attendant vs technical support technician

Differences between computer laboratory attendant and technical support technician duties and responsibilities

Computer laboratory attendant example responsibilities.

• Coordinate with territory managers to identify leads and close sales of capital equipment (in-clinic hematology and chemistry analyzers).
• Monitor traffic flow of computer research facilities; keep facilities clean; troubleshot minor computer glitches
• Greet students upon entering, document use of the lab, troubleshot computers, and assist students with French work
• Aid supervisors and network administrators to remotely troubleshoot and correct network and hardware issues.
• Coordinate with territory managers to identify leads and close sales of capital equipment (in-clinic hematology and chemistry analyzers).
• Install twenty dell computers with RedHat utilizing TCP/IP network configuration.

Technical support technician example responsibilities.

• Manage paperwork associate with HVAC procedures.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
• Assist in database software applications and implementing SQL server solutions.
• Provide routine and advance technical support to customers for a major VOIP telecommunications company.
• Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
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