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Computer laboratory monitor vs help desk analyst

The differences between computer laboratory monitors and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer laboratory monitor and a help desk analyst. Additionally, a help desk analyst has an average salary of $37,318, which is higher than the $27,812 average annual salary of a computer laboratory monitor.

The top three skills for a computer laboratory monitor include troubleshoot, computer programs and mac. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Computer laboratory monitor vs help desk analyst overview

Computer Laboratory MonitorHelp Desk Analyst
Yearly salary$27,812$37,318
Hourly rate$13.37$17.94
Growth rate10%10%
Number of jobs56,95687,591
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 50%
Average age4242
Years of experience22

Computer laboratory monitor vs help desk analyst salary

Computer laboratory monitors and help desk analysts have different pay scales, as shown below.

Computer Laboratory MonitorHelp Desk Analyst
Average salary$27,812$37,318
Salary rangeBetween $20,000 And $37,000Between $26,000 And $52,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Pacific Investment Management Company LLC
Best paying industry-Government

Differences between computer laboratory monitor and help desk analyst education

There are a few differences between a computer laboratory monitor and a help desk analyst in terms of educational background:

Computer Laboratory MonitorHelp Desk Analyst
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 50%
Most common majorComputer ScienceComputer Information Systems
Most common collegeNorthwestern UniversityStanford University

Computer laboratory monitor vs help desk analyst demographics

Here are the differences between computer laboratory monitors' and help desk analysts' demographics:

Computer Laboratory MonitorHelp Desk Analyst
Average age4242
Gender ratioMale, 55.0% Female, 45.0%Male, 71.8% Female, 28.2%
Race ratioBlack or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 13.3% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer laboratory monitor and help desk analyst duties and responsibilities

Computer laboratory monitor example responsibilities.

  • Manage, troubleshoot, repair and repair printers.
  • Manage departmental computer labs, update departmental website and troubleshot relate PC/Mac applications.
  • Perform troubleshoot of technical issues relate to architecture software, scanners and printers.
  • Configure and install desktop and server applications.
  • Provide desktop support to high school students in computer applications class.
  • Create solutions for document management systems using standard JavaScript code tightly integrate with SharePoint.
  • Show more

Help desk analyst example responsibilities.

  • Used Java script for client side validations and to achieve other client-side functionality.
  • Manage TCP/IP base campus data communications facilities.
  • Manage security, reliability, and configurations for data backup and recovery for client workstations.
  • Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
  • Analyze and resolve issues with Linux and Java base POS systems.
  • Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.
  • Show more

Computer laboratory monitor vs help desk analyst skills

Common computer laboratory monitor skills
  • Troubleshoot, 7%
  • Computer Programs, 6%
  • Mac, 6%
  • Computer Software, 5%
  • PowerPoint, 5%
  • Microsoft Windows, 4%
Common help desk analyst skills
  • Customer Service, 15%
  • Troubleshoot, 9%
  • Technical Support, 6%
  • Phone Calls, 4%
  • Remote Desktop, 3%
  • Technical Issues, 3%

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