Computer laboratory monitor vs technical support representative

Differences between computer laboratory monitor and technical support representative duties and responsibilities

Computer laboratory monitor example responsibilities.

• Manage, troubleshoot, repair and repair printers.
• Manage departmental computer labs, update departmental website and troubleshot relate PC/Mac applications.
• Perform troubleshoot of technical issues relate to architecture software, scanners and printers.
• Configure and install desktop and server applications.
• Provide desktop support to high school students in computer applications class.
• Create solutions for document management systems using standard JavaScript code tightly integrate with SharePoint.
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Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
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