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Computer repair engineer vs customer support engineer

The differences between computer repair engineers and customer support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer repair engineer and a customer support engineer. Additionally, a computer repair engineer has an average salary of $94,162, which is higher than the $82,674 average annual salary of a customer support engineer.

The top three skills for a computer repair engineer include hand tools, engine repair and test equipment. The most important skills for a customer support engineer are customer support, technical support, and customer service.

Computer repair engineer vs customer support engineer overview

Computer Repair EngineerCustomer Support Engineer
Yearly salary$94,162$82,674
Hourly rate$45.27$39.75
Growth rate5%10%
Number of jobs30,958138,641
Job satisfaction--
Most common degreeHigh School Diploma, 29%Bachelor's Degree, 61%
Average age4442
Years of experience22

Computer repair engineer vs customer support engineer salary

Computer repair engineers and customer support engineers have different pay scales, as shown below.

Computer Repair EngineerCustomer Support Engineer
Average salary$94,162$82,674
Salary rangeBetween $68,000 And $129,000Between $59,000 And $114,000
Highest paying City-San Francisco, CA
Highest paying state-Washington
Best paying company-Nokia
Best paying industry-Technology

Differences between computer repair engineer and customer support engineer education

There are a few differences between a computer repair engineer and a customer support engineer in terms of educational background:

Computer Repair EngineerCustomer Support Engineer
Most common degreeHigh School Diploma, 29%Bachelor's Degree, 61%
Most common majorAutomotive TechnologyElectrical Engineering
Most common collegeSUNY FarmingdaleCalifornia State University - Long Beach

Computer repair engineer vs customer support engineer demographics

Here are the differences between computer repair engineers' and customer support engineers' demographics:

Computer Repair EngineerCustomer Support Engineer
Average age4442
Gender ratioMale, 90.4% Female, 9.6%Male, 85.8% Female, 14.2%
Race ratioBlack or African American, 8.1% Unknown, 2.8% Hispanic or Latino, 8.4% Asian, 21.6% White, 58.6% American Indian and Alaska Native, 0.4%Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage4%11%

Differences between computer repair engineer and customer support engineer duties and responsibilities

Computer repair engineer example responsibilities.

  • Accomplish relational database administration and implementation.
  • Repair and maintain gasoline engines used to power equipment such as portable saws and lawn mowers.
  • Service and repair small engines off of chainsaws, buck saws, weed trimmers, mowers and blowers.
  • Repair weedeaters and lawmmower engines change carburetors gaskets spark plugs an replace fuel lines driveshafts lawnmowers blades
  • Lower field service call times by working closely with customers and field engineers to troubleshoot system issues.
  • Train team members on servicing retail equipment, customers' policies, expectations, and SLA requirements.
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Customer support engineer example responsibilities.

  • Manage a monthly SharePoint user group to help improve the SharePoint customer experience.
  • Manage live broadcasts that are delivered via the Internet using HTML and JavaScript.
  • Support the SAN team for storage expansion, with the NEXSAN support systems and managing HDD appliance.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Perform troubleshooting and investigations of technical issues for the Java front-end and database backend of the product.
  • Sole builder of XML records via UNIX/shell scripting & creator of SQL queries, train QA co-worker Unix/SQL.
  • Show more

Computer repair engineer vs customer support engineer skills

Common computer repair engineer skills
  • Hand Tools, 28%
  • Engine Repair, 18%
  • Test Equipment, 15%
  • Mowers, 14%
  • Troubleshoot, 10%
  • Technical Manuals, 6%
Common customer support engineer skills
  • Customer Support, 15%
  • Technical Support, 10%
  • Customer Service, 9%
  • Customer Satisfaction, 7%
  • CSE, 5%
  • Linux, 4%

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