Computer repair engineer vs technical support representative

Differences between computer repair engineer and technical support representative duties and responsibilities

Computer repair engineer example responsibilities.

• Accomplish relational database administration and implementation.
• Repair and maintain gasoline engines used to power equipment such as portable saws and lawn mowers.
• Service and repair small engines off of chainsaws, buck saws, weed trimmers, mowers and blowers.
• Repair weedeaters and lawmmower engines change carburetors gaskets spark plugs an replace fuel lines driveshafts lawnmowers blades
• Lower field service call times by working closely with customers and field engineers to troubleshoot system issues.
• Train team members on servicing retail equipment, customers' policies, expectations, and SLA requirements.
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Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
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