Computer trainer vs technical support specialist

Differences between computer trainer and technical support specialist duties and responsibilities

Computer trainer example responsibilities.

• Manage departmental computer labs, update departmental website and troubleshot relate PC/Mac applications.
• Create the training for a variety of PC application software packages.
• Coach small business owner on general PC operations and QuickBooks.
• Provide positive high energy willing to embrace new theories and practical applications with eLearning.
• Develop initial departmental eLearning standards and guidelines for development processes.
• Analyze and troubleshoot equipment and software reliability to identify and define problem areas to establish computer and telecommunication performance levels.
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Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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