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Computer trainer vs technical support technician

The differences between computer trainers and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer trainer and a technical support technician. Additionally, a computer trainer has an average salary of $63,907, which is higher than the $40,210 average annual salary of a technical support technician.

The top three skills for a computer trainer include training materials, office products and training programs. The most important skills for a technical support technician are customer service, technical support, and patients.

Computer trainer vs technical support technician overview

Computer TrainerTechnical Support Technician
Yearly salary$63,907$40,210
Hourly rate$30.72$19.33
Growth rate10%10%
Number of jobs34,411165,677
Job satisfaction--
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 40%
Average age4242
Years of experience22

Computer trainer vs technical support technician salary

Computer trainers and technical support technicians have different pay scales, as shown below.

Computer TrainerTechnical Support Technician
Average salary$63,907$40,210
Salary rangeBetween $47,000 And $85,000Between $24,000 And $64,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-Ropes & Gray
Best paying industry-Finance

Differences between computer trainer and technical support technician education

There are a few differences between a computer trainer and a technical support technician in terms of educational background:

Computer TrainerTechnical Support Technician
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Computer trainer vs technical support technician demographics

Here are the differences between computer trainers' and technical support technicians' demographics:

Computer TrainerTechnical Support Technician
Average age4242
Gender ratioMale, 48.7% Female, 51.3%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.0% White, 56.9% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer trainer and technical support technician duties and responsibilities

Computer trainer example responsibilities.

  • Manage departmental computer labs, update departmental website and troubleshot relate PC/Mac applications.
  • Create the training for a variety of PC application software packages.
  • Coach small business owner on general PC operations and QuickBooks.
  • Provide positive high energy willing to embrace new theories and practical applications with eLearning.
  • Develop initial departmental eLearning standards and guidelines for development processes.
  • Analyze and troubleshoot equipment and software reliability to identify and define problem areas to establish computer and telecommunication performance levels.
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Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
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Computer trainer vs technical support technician skills

Common computer trainer skills
  • Training Materials, 12%
  • Office Products, 7%
  • Training Programs, 7%
  • Training Courses, 6%
  • Various Training, 6%
  • Microsoft Windows, 5%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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