Consumer advocate vs call center representative

The differences between consumer advocates and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer advocate and a call center representative. Additionally, a consumer advocate has an average salary of $37,495, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a consumer advocate include inbound calls, technical troubleshooting and consumer issues. The most important skills for a call center representative are strong customer service, customer service, and patients.

Consumer advocate vs call center representative overview

	Consumer Advocate	Call Center Representative
Yearly salary	$37,495	$31,549
Hourly rate	$18.03	$15.17
Growth rate	-4%	-4%
Number of jobs	153,177	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 60%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Consumer advocate vs call center representative salary

Consumer advocates and call center representatives have different pay scales, as shown below.

	Consumer Advocate	Call Center Representative
Average salary	$37,495	$31,549
Salary range	Between $31,000 And $45,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between consumer advocate and call center representative education

There are a few differences between a consumer advocate and a call center representative in terms of educational background:

	Consumer Advocate	Call Center Representative
Most common degree	Bachelor's Degree, 60%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Consumer advocate vs call center representative demographics

Here are the differences between consumer advocates' and call center representatives' demographics:

	Consumer Advocate	Call Center Representative
Average age	40	40
Gender ratio	Male, 36.8% Female, 63.2%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.1% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer advocate and call center representative duties and responsibilities

Consumer advocate example responsibilities.

Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
Used Salesforce as an inter-departmental communications and troubleshooting tool.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Create and deliver PowerPoint presentations for dietetic organizations and state dietetic conventions.
Follow HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Consumer advocate vs call center representative skills

Common consumer advocate skills

Inbound Calls, 13%
Technical Troubleshooting, 12%
Consumer Issues, 9%
Strong Work Ethic, 6%
Product Knowledge, 6%
Customer Inquiries, 6%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

Consumer Advocate vs. similar jobs

Consumer Advocate related careers

Consumer Advocate related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Consumer Advocate
Consumer Advocate vs Call Center Representative

Updated January 8, 2025

Browse office and administrative jobs