Consumer advocate vs customer service representative

The differences between consumer advocates and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer advocate and a customer service representative. Additionally, a consumer advocate has an average salary of $37,495, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a consumer advocate include inbound calls, technical troubleshooting and consumer issues. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Consumer advocate vs customer service representative overview

	Consumer Advocate	Customer Service Representative
Yearly salary	$37,495	$32,260
Hourly rate	$18.03	$15.51
Growth rate	-4%	-4%
Number of jobs	153,177	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 60%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Consumer advocate vs customer service representative salary

Consumer advocates and customer service representatives have different pay scales, as shown below.

	Consumer Advocate	Customer Service Representative
Average salary	$37,495	$32,260
Salary range	Between $31,000 And $45,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between consumer advocate and customer service representative education

There are a few differences between a consumer advocate and a customer service representative in terms of educational background:

	Consumer Advocate	Customer Service Representative
Most common degree	Bachelor's Degree, 60%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Consumer advocate vs customer service representative demographics

Here are the differences between consumer advocates' and customer service representatives' demographics:

	Consumer Advocate	Customer Service Representative
Average age	40	40
Gender ratio	Male, 36.8% Female, 63.2%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.1% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer advocate and customer service representative duties and responsibilities

Consumer advocate example responsibilities.

Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
Used Salesforce as an inter-departmental communications and troubleshooting tool.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Create and deliver PowerPoint presentations for dietetic organizations and state dietetic conventions.
Follow HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Consumer advocate vs customer service representative skills

Common consumer advocate skills

Inbound Calls, 13%
Technical Troubleshooting, 12%
Consumer Issues, 9%
Strong Work Ethic, 6%
Product Knowledge, 6%
Customer Inquiries, 6%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Office and Administrative Industry
Consumer Advocate
Consumer Advocate vs Customer Service Representative

Updated January 8, 2025

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