Consumer advocate vs representative

The differences between consumer advocates and representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer advocate and a representative. Additionally, a consumer advocate has an average salary of $37,495, which is higher than the $36,023 average annual salary of a representative.

The top three skills for a consumer advocate include inbound calls, technical troubleshooting and consumer issues. The most important skills for a representative are cleanliness, patients, and customer issues.

Consumer advocate vs representative overview

	Consumer Advocate	Representative
Yearly salary	$37,495	$36,023
Hourly rate	$18.03	$17.32
Growth rate	-4%	-4%
Number of jobs	153,177	252,761
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	12	12

Consumer advocate vs representative salary

Consumer advocates and representatives have different pay scales, as shown below.

	Consumer Advocate	Representative
Average salary	$37,495	$36,023
Salary range	Between $31,000 And $45,000	Between $23,000 And $55,000
Highest paying City	-	Washington, DC
Highest paying state	-	New York
Best paying company	-	Google
Best paying industry	-	Transportation

Differences between consumer advocate and representative education

There are a few differences between a consumer advocate and a representative in terms of educational background:

	Consumer Advocate	Representative
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Consumer advocate vs representative demographics

Here are the differences between consumer advocates' and representatives' demographics:

	Consumer Advocate	Representative
Average age	40	40
Gender ratio	Male, 36.8% Female, 63.2%	Male, 41.8% Female, 58.2%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.1% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer advocate and representative duties and responsibilities

Consumer advocate example responsibilities.

Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
Used Salesforce as an inter-departmental communications and troubleshooting tool.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Create and deliver PowerPoint presentations for dietetic organizations and state dietetic conventions.
Follow HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Consumer advocate vs representative skills

Common consumer advocate skills

Inbound Calls, 13%
Technical Troubleshooting, 12%
Consumer Issues, 9%
Strong Work Ethic, 6%
Product Knowledge, 6%
Customer Inquiries, 6%

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%