Consumer relations representative vs service representative

The differences between consumer relations representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a service representative. Additionally, a consumer relations representative has an average salary of $36,614, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a service representative are customer service, client service, and patients.

Consumer relations representative vs service representative overview

	Consumer Relations Representative	Service Representative
Yearly salary	$36,614	$33,692
Hourly rate	$17.60	$16.20
Growth rate	-4%	-4%
Number of jobs	116,976	210,671
Job satisfaction	5	5
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs service representative salary

Consumer relations representatives and service representatives have different pay scales, as shown below.

	Consumer Relations Representative	Service Representative
Average salary	$36,614	$33,692
Salary range	Between $23,000 And $55,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between consumer relations representative and service representative education

There are a few differences between a consumer relations representative and a service representative in terms of educational background:

	Consumer Relations Representative	Service Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs service representative demographics

Here are the differences between consumer relations representatives' and service representatives' demographics:

	Consumer Relations Representative	Service Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and service representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Consumer relations representative vs service representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Consumer Relations Representative vs. similar jobs

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Office and Administrative Industry
Consumer Relations Representative
Consumer Relations Representative vs Service Representative

Updated January 8, 2025

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