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The differences between contact agents and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a contact agent and a contact representative. Additionally, a contact representative has an average salary of $33,776, which is higher than the $28,301 average annual salary of a contact agent.
The top three skills for a contact agent include customer service, phone calls and patients. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.
| Contact Agent | Contact Representative | |
| Yearly salary | $28,301 | $33,776 |
| Hourly rate | $13.61 | $16.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 209,089 | 185,124 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Contact agents are customer service professionals who handle emails, phone calls, and live chat messages. The agents assist customers with order inquiries, bills and payments, and support questions and complaints. These agents deal with technical support, inbound and outbound sales, and appointment bookings. They must ensure to handle an appropriate number of calls per day, resolve calls on the primary contact or refer them to the correct department, and log the call accurately against the customer's account.
As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.
Contact agents and contact representatives have different pay scales, as shown below.
| Contact Agent | Contact Representative | |
| Average salary | $28,301 | $33,776 |
| Salary range | Between $21,000 And $36,000 | Between $27,000 And $42,000 |
| Highest paying City | Milwaukee, WI | New York, NY |
| Highest paying state | Rhode Island | Connecticut |
| Best paying company | Idaho Central Credit Union | City of Seattle |
| Best paying industry | Finance | Government |
There are a few differences between a contact agent and a contact representative in terms of educational background:
| Contact Agent | Contact Representative | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between contact agents' and contact representatives' demographics:
| Contact Agent | Contact Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 20.8% Asian, 6.6% White, 54.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |