Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between contact center supervisors and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and a customer service supervisor. Additionally, a contact center supervisor has an average salary of $42,217, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Contact Center Supervisor | Customer Service Supervisor | |
| Yearly salary | $42,217 | $38,792 |
| Hourly rate | $20.30 | $18.65 |
| Growth rate | - | -4% |
| Number of jobs | 76,165 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Contact center supervisors and customer service supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Customer Service Supervisor | |
| Average salary | $42,217 | $38,792 |
| Salary range | Between $24,000 And $73,000 | Between $27,000 And $53,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Maryland |
| Best paying company | - | Schneider Electric Industrial Services |
| Best paying industry | - | Finance |
There are a few differences between a contact center supervisor and a customer service supervisor in terms of educational background:
| Contact Center Supervisor | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between contact center supervisors' and customer service supervisors' demographics:
| Contact Center Supervisor | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |