Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between contact center supervisors and front desk supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and a front desk supervisor. Additionally, a contact center supervisor has an average salary of $42,217, which is higher than the $34,885 average annual salary of a front desk supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a front desk supervisor are reservations, guest service, and room availability.
| Contact Center Supervisor | Front Desk Supervisor | |
| Yearly salary | $42,217 | $34,885 |
| Hourly rate | $20.30 | $16.77 |
| Growth rate | - | - |
| Number of jobs | 76,165 | 69,802 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 46% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.
Contact center supervisors and front desk supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Front Desk Supervisor | |
| Average salary | $42,217 | $34,885 |
| Salary range | Between $24,000 And $73,000 | Between $26,000 And $45,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Hawaii |
| Best paying company | - | Punderson Manor Lodge & Conference Center |
| Best paying industry | - | Retail |
There are a few differences between a contact center supervisor and a front desk supervisor in terms of educational background:
| Contact Center Supervisor | Front Desk Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between contact center supervisors' and front desk supervisors' demographics:
| Contact Center Supervisor | Front Desk Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |