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The differences between contact center supervisors and office supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and an office supervisor. Additionally, an office supervisor has an average salary of $42,965, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for an office supervisor are patients, office procedures, and data entry.
| Contact Center Supervisor | Office Supervisor | |
| Yearly salary | $42,217 | $42,965 |
| Hourly rate | $20.30 | $20.66 |
| Growth rate | - | -8% |
| Number of jobs | 76,165 | 55,683 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence. There are also instances when a supervisor must evaluate staff and address any issues. Furthermore, as an office supervisor, it is also their responsibility to implement the policies and guidelines of the company.
Contact center supervisors and office supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Office Supervisor | |
| Average salary | $42,217 | $42,965 |
| Salary range | Between $24,000 And $73,000 | Between $30,000 And $60,000 |
| Highest paying City | - | Jersey City, NJ |
| Highest paying state | - | New Jersey |
| Best paying company | - | Epiq |
| Best paying industry | - | Health Care |
There are a few differences between a contact center supervisor and an office supervisor in terms of educational background:
| Contact Center Supervisor | Office Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between contact center supervisors' and office supervisors' demographics:
| Contact Center Supervisor | Office Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 25.7% Female, 74.3% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |