Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between contact center supervisors and team leader/supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a contact center supervisor and a team leader/supervisor. Additionally, a team leader/supervisor has an average salary of $50,841, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for a contact center supervisor include patients, corrective action and direct reports. The most important skills for a team leader/supervisor are safety procedures, quality standards, and sales floor.
| Contact Center Supervisor | Team Leader/Supervisor | |
| Yearly salary | $42,217 | $50,841 |
| Hourly rate | $20.30 | $24.44 |
| Growth rate | - | 8% |
| Number of jobs | 76,165 | 96,069 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 40% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.
Contact center supervisors and team leader/supervisors have different pay scales, as shown below.
| Contact Center Supervisor | Team Leader/Supervisor | |
| Average salary | $42,217 | $50,841 |
| Salary range | Between $24,000 And $73,000 | Between $32,000 And $79,000 |
| Highest paying City | - | New Bedford, MA |
| Highest paying state | - | Rhode Island |
| Best paying company | - | Nexteer Automotive |
| Best paying industry | - | - |
There are a few differences between a contact center supervisor and a team leader/supervisor in terms of educational background:
| Contact Center Supervisor | Team Leader/Supervisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between contact center supervisors' and team leader/supervisors' demographics:
| Contact Center Supervisor | Team Leader/Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 55.8% Female, 44.2% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |