Post job

Contractor/technician vs lead support technician

The differences between contractor/technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a contractor/technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $54,910 average annual salary of a contractor/technician.

The top three skills for a contractor/technician include PC, network printers and desktop support. The most important skills for a lead support technician are database, customer service, and customer satisfaction.

Contractor/technician vs lead support technician overview

Contractor/TechnicianLead Support Technician
Yearly salary$54,910$95,420
Hourly rate$26.40$45.88
Growth rate10%10%
Number of jobs78,980115,952
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 54%
Average age4242
Years of experience22

Contractor/technician vs lead support technician salary

Contractor/technicians and lead support technicians have different pay scales, as shown below.

Contractor/TechnicianLead Support Technician
Average salary$54,910$95,420
Salary rangeBetween $33,000 And $90,000Between $64,000 And $140,000
Highest paying CitySacramento, CASan Francisco, CA
Highest paying stateNew YorkNew Jersey
Best paying companyUnited Software GroupGoogle
Best paying industry-Technology

Differences between contractor/technician and lead support technician education

There are a few differences between a contractor/technician and a lead support technician in terms of educational background:

Contractor/TechnicianLead Support Technician
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 54%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Contractor/technician vs lead support technician demographics

Here are the differences between contractor/technicians' and lead support technicians' demographics:

Contractor/TechnicianLead Support Technician
Average age4242
Gender ratioMale, 78.0% Female, 22.0%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.8% White, 56.2% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between contractor/technician and lead support technician duties and responsibilities

Contractor/technician example responsibilities.

  • Develop Java base IAM system components to manage security and authorizations.
  • Utilize VMWare for testing various software/hardware configurations before deploying to production status.
  • Maintain government and/or vendor-manufacture telecommunications equipment, fiber optic modems, multiplexer, fiber optic/Ethernet cables, switches & telephone systems.
  • Install end user peripherals and troubleshot any issues.
  • Set up, install, and troubleshot peripheral equipment.
  • Edit and create knowledge base articles, complete all work satisfactorily within SLA's.
  • Show more

Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
  • Show more

Contractor/technician vs lead support technician skills

Common contractor/technician skills
  • PC, 10%
  • Network Printers, 7%
  • Desktop Support, 6%
  • POS, 5%
  • Technical Assistance, 4%
  • SQL Server, 4%
Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%

Browse computer and mathematical jobs