Contractor/technician vs level senior technician

Differences between contractor/technician and level senior technician duties and responsibilities

Contractor/technician example responsibilities.

• Develop Java base IAM system components to manage security and authorizations.
• Utilize VMWare for testing various software/hardware configurations before deploying to production status.
• Maintain government and/or vendor-manufacture telecommunications equipment, fiber optic modems, multiplexer, fiber optic/Ethernet cables, switches & telephone systems.
• Install end user peripherals and troubleshot any issues.
• Set up, install, and troubleshot peripheral equipment.
• Edit and create knowledge base articles, complete all work satisfactorily within SLA's.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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