Correspondence representative vs call center representative

The differences between correspondence representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a correspondence representative, becoming a call center representative takes usually requires 6-12 months. Additionally, a correspondence representative has an average salary of $36,299, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a correspondence representative include data entry, outbound calls and patient accounts. The most important skills for a call center representative are strong customer service, customer service, and patients.

Correspondence representative vs call center representative overview

	Correspondence Representative	Call Center Representative
Yearly salary	$36,299	$31,549
Hourly rate	$17.45	$15.17
Growth rate	-	-4%
Number of jobs	87,484	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 52%	High School Diploma, 37%
Average age	43	40
Years of experience	4	12

Correspondence representative vs call center representative salary

Correspondence representatives and call center representatives have different pay scales, as shown below.

	Correspondence Representative	Call Center Representative
Average salary	$36,299	$31,549
Salary range	Between $19,000 And $66,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between correspondence representative and call center representative education

There are a few differences between a correspondence representative and a call center representative in terms of educational background:

	Correspondence Representative	Call Center Representative
Most common degree	Bachelor's Degree, 52%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Correspondence representative vs call center representative demographics

Here are the differences between correspondence representatives' and call center representatives' demographics:

	Correspondence Representative	Call Center Representative
Average age	43	40
Gender ratio	Male, 21.6% Female, 78.4%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between correspondence representative and call center representative duties and responsibilities

Correspondence representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Accept and comply with subpoenas.
Greet and welcome patients assisting them in obtaining records regulate by HIPAA law.
Research loans and produce correspondence for various complaints, disputes, inquiries, and legal requests according to RESPA guidelines.
Handle confidential patient information per HIPAA guidelines.
Compile and input homeowner s information into SharePoint s correspondence database.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Correspondence representative vs call center representative skills

Common correspondence representative skills

Data Entry, 15%
Outbound Calls, 11%
Patient Accounts, 10%
Email Inquiries, 9%
HIPAA, 6%
Inbound Calls, 6%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

Correspondence Representative vs. similar jobs

Correspondence Representative related careers

Correspondence Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Correspondence Representative
Correspondence Representative vs Call Center Representative

Updated January 8, 2025

Browse office and administrative jobs