Correspondence representative vs customer care representative

The differences between correspondence representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a correspondence representative, becoming a customer care representative takes usually requires 6-12 months. Additionally, a correspondence representative has an average salary of $36,299, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a correspondence representative include data entry, outbound calls and patient accounts. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Correspondence representative vs customer care representative overview

	Correspondence Representative	Customer Care Representative
Yearly salary	$36,299	$32,912
Hourly rate	$17.45	$15.82
Growth rate	-	-4%
Number of jobs	87,484	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Average age	43	40
Years of experience	4	12

Correspondence representative vs customer care representative salary

Correspondence representatives and customer care representatives have different pay scales, as shown below.

	Correspondence Representative	Customer Care Representative
Average salary	$36,299	$32,912
Salary range	Between $19,000 And $66,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between correspondence representative and customer care representative education

There are a few differences between a correspondence representative and a customer care representative in terms of educational background:

	Correspondence Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Correspondence representative vs customer care representative demographics

Here are the differences between correspondence representatives' and customer care representatives' demographics:

	Correspondence Representative	Customer Care Representative
Average age	43	40
Gender ratio	Male, 21.6% Female, 78.4%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between correspondence representative and customer care representative duties and responsibilities

Correspondence representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Accept and comply with subpoenas.
Greet and welcome patients assisting them in obtaining records regulate by HIPAA law.
Research loans and produce correspondence for various complaints, disputes, inquiries, and legal requests according to RESPA guidelines.
Handle confidential patient information per HIPAA guidelines.
Compile and input homeowner s information into SharePoint s correspondence database.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Correspondence representative vs customer care representative skills

Common correspondence representative skills

Data Entry, 15%
Outbound Calls, 11%
Patient Accounts, 10%
Email Inquiries, 9%
HIPAA, 6%
Inbound Calls, 6%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Correspondence Representative
Correspondence Representative vs Customer Care Representative

Updated January 8, 2025

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