Correspondence representative vs customer service representative

The differences between correspondence representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a correspondence representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, a correspondence representative has an average salary of $36,299, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a correspondence representative include data entry, outbound calls and patient accounts. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Correspondence representative vs customer service representative overview

	Correspondence Representative	Customer Service Representative
Yearly salary	$36,299	$32,260
Hourly rate	$17.45	$15.51
Growth rate	-	-4%
Number of jobs	87,484	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 52%	High School Diploma, 33%
Average age	43	40
Years of experience	4	12

Correspondence representative vs customer service representative salary

Correspondence representatives and customer service representatives have different pay scales, as shown below.

	Correspondence Representative	Customer Service Representative
Average salary	$36,299	$32,260
Salary range	Between $19,000 And $66,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between correspondence representative and customer service representative education

There are a few differences between a correspondence representative and a customer service representative in terms of educational background:

	Correspondence Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 52%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Correspondence representative vs customer service representative demographics

Here are the differences between correspondence representatives' and customer service representatives' demographics:

	Correspondence Representative	Customer Service Representative
Average age	43	40
Gender ratio	Male, 21.6% Female, 78.4%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between correspondence representative and customer service representative duties and responsibilities

Correspondence representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Accept and comply with subpoenas.
Greet and welcome patients assisting them in obtaining records regulate by HIPAA law.
Research loans and produce correspondence for various complaints, disputes, inquiries, and legal requests according to RESPA guidelines.
Handle confidential patient information per HIPAA guidelines.
Compile and input homeowner s information into SharePoint s correspondence database.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Correspondence representative vs customer service representative skills

Common correspondence representative skills

Data Entry, 15%
Outbound Calls, 11%
Patient Accounts, 10%
Email Inquiries, 9%
HIPAA, 6%
Inbound Calls, 6%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Correspondence Representative
Correspondence Representative vs Customer Service Representative

Updated January 8, 2025

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