Customer assistant vs customer care consultant

Differences between customer assistant and customer care consultant duties and responsibilities

Customer assistant example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Take and punch orders into the POS system and provide customers with information on payments.
• Count money in POS before shift to ensure amounts are correct and there is adequate change.
• Provide and present research findings via conference calls, PowerPoint presentations, and round table meetings.
• Help customers troubleshoot internet connection problems, and dispatch technicians when necessary.
• Work directly with warehouse locations to troubleshoot specific issues in delivery execution.
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Customer care consultant example responsibilities.

• Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
• Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
• Monitor ship windows and delivery dates to ensure timely deliveries.
• Conduct monthly sales meetings and create PowerPoint presentations for team members.
• Support a new call center division for the state fund program Medicaid supplemental plan.
• Follow all compliance and Medicare guidelines for admissions and community involvement.
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