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The differences between customer assistants and customer service-call center managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer assistant, becoming a customer service-call center manager takes usually requires 4-6 years. Additionally, a customer service-call center manager has an average salary of $33,476, which is higher than the $31,331 average annual salary of a customer assistant.
The top three skills for a customer assistant include reservations, customer assistance and customer service. The most important skills for a customer service-call center manager are inbound calls, data entry, and customer care.
| Customer Assistant | Customer Service-Call Center Manager | |
| Yearly salary | $31,331 | $33,476 |
| Hourly rate | $15.06 | $16.09 |
| Growth rate | -4% | 6% |
| Number of jobs | 177,008 | 189,413 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 31% |
| Average age | 40 | 44 |
| Years of experience | 12 | 6 |
A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.
A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.
Customer assistants and customer service-call center managers have different pay scales, as shown below.
| Customer Assistant | Customer Service-Call Center Manager | |
| Average salary | $31,331 | $33,476 |
| Salary range | Between $25,000 And $38,000 | Between $27,000 And $40,000 |
| Highest paying City | Washington, DC | Wallingford, CT |
| Highest paying state | Connecticut | Connecticut |
| Best paying company | University of California, Berkeley | CENTER FOR SIGHT |
| Best paying industry | Finance | Telecommunication |
There are a few differences between a customer assistant and a customer service-call center manager in terms of educational background:
| Customer Assistant | Customer Service-Call Center Manager | |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 31% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between customer assistants' and customer service-call center managers' demographics:
| Customer Assistant | Customer Service-Call Center Manager | |
| Average age | 40 | 44 |
| Gender ratio | Male, 43.3% Female, 56.7% | Male, 29.3% Female, 70.7% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 21.2% Asian, 7.2% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 10% |