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The differences between customer assistants and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer assistant, becoming a customer service leader takes usually requires 4-6 years. Additionally, a customer service leader has an average salary of $33,791, which is higher than the $31,331 average annual salary of a customer assistant.
The top three skills for a customer assistant include reservations, customer assistance and customer service. The most important skills for a customer service leader are POS, sales floor, and store management.
| Customer Assistant | Customer Service Leader | |
| Yearly salary | $31,331 | $33,791 |
| Hourly rate | $15.06 | $16.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 177,008 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 39% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Customer assistants and customer service leaders have different pay scales, as shown below.
| Customer Assistant | Customer Service Leader | |
| Average salary | $31,331 | $33,791 |
| Salary range | Between $25,000 And $38,000 | Between $27,000 And $41,000 |
| Highest paying City | Washington, DC | Tacoma, WA |
| Highest paying state | Connecticut | Washington |
| Best paying company | University of California, Berkeley | University of California, Berkeley |
| Best paying industry | Finance | Transportation |
There are a few differences between a customer assistant and a customer service leader in terms of educational background:
| Customer Assistant | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between customer assistants' and customer service leaders' demographics:
| Customer Assistant | Customer Service Leader | |
| Average age | 40 | 47 |
| Gender ratio | Male, 43.3% Female, 56.7% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 21.2% Asian, 7.2% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |