Customer assistant vs receptionist/customer service

Differences between customer assistant and receptionist/customer service duties and responsibilities

Customer assistant example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Take and punch orders into the POS system and provide customers with information on payments.
• Count money in POS before shift to ensure amounts are correct and there is adequate change.
• Provide and present research findings via conference calls, PowerPoint presentations, and round table meetings.
• Help customers troubleshoot internet connection problems, and dispatch technicians when necessary.
• Work directly with warehouse locations to troubleshoot specific issues in delivery execution.
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Receptionist/customer service example responsibilities.

• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
• Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
• Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
• Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.
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