Customer care executive vs customer care advocate

The differences between customer care executives and customer care advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care executive and a customer care advocate. Additionally, a customer care executive has an average salary of $42,569, which is higher than the $33,219 average annual salary of a customer care advocate.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a customer care advocate are patients, scheduling appointments, and data entry.

Customer care executive vs customer care advocate overview

	Customer Care Executive	Customer Care Advocate
Yearly salary	$42,569	$33,219
Hourly rate	$20.47	$15.97
Growth rate	-4%	-4%
Number of jobs	257,769	248,553
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

Customer care executive vs customer care advocate salary

Customer care executives and customer care advocates have different pay scales, as shown below.

	Customer Care Executive	Customer Care Advocate
Average salary	$42,569	$33,219
Salary range	Between $18,000 And $100,000	Between $24,000 And $44,000
Highest paying City	-	Santa Barbara, CA
Highest paying state	-	Hawaii
Best paying company	-	University of California, Berkeley
Best paying industry	-	Insurance

Differences between customer care executive and customer care advocate education

There are a few differences between a customer care executive and a customer care advocate in terms of educational background:

	Customer Care Executive	Customer Care Advocate
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer care executive vs customer care advocate demographics

Here are the differences between customer care executives' and customer care advocates' demographics:

	Customer Care Executive	Customer Care Advocate
Average age	40	40
Gender ratio	Male, 39.9% Female, 60.1%	Male, 36.2% Female, 63.8%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer care executive and customer care advocate duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer care executive vs customer care advocate skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

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Office and Administrative Industry
Customer Care Executive
Customer Care Executive vs Customer Care Advocate

Updated January 8, 2025

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