Customer care executive vs customer care technician

The differences between customer care executives and customer care technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care executive and a customer care technician. Additionally, a customer care executive has an average salary of $42,569, which is higher than the $34,986 average annual salary of a customer care technician.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a customer care technician are patients, vital signs, and EKG.

Customer care executive vs customer care technician overview

	Customer Care Executive	Customer Care Technician
Yearly salary	$42,569	$34,986
Hourly rate	$20.47	$16.82
Growth rate	-4%	-4%
Number of jobs	257,769	211,764
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a customer care technician do?

The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.

Customer care executive vs customer care technician salary

Customer care executives and customer care technicians have different pay scales, as shown below.

	Customer Care Executive	Customer Care Technician
Average salary	$42,569	$34,986
Salary range	Between $18,000 And $100,000	Between $26,000 And $45,000
Highest paying City	-	Burbank, CA
Highest paying state	-	Alaska
Best paying company	-	Cottage Health
Best paying industry	-	Manufacturing

Differences between customer care executive and customer care technician education

There are a few differences between a customer care executive and a customer care technician in terms of educational background:

	Customer Care Executive	Customer Care Technician
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Customer care executive vs customer care technician demographics

Here are the differences between customer care executives' and customer care technicians' demographics:

	Customer Care Executive	Customer Care Technician
Average age	40	40
Gender ratio	Male, 39.9% Female, 60.1%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care executive and customer care technician duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Customer care technician example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
Assist in monitoring patients for ECG arrhythmias.
Maintain all digital medical records and process all MD orders for patients on the ICU floor.
Place patients on cardiac monitor, give CPR, assist with doctors and nurses with traumas as requested.
Maintain current CPR certification, CNA/GNA certifications, and PMAB training.

Customer care executive vs customer care technician skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common customer care technician skills

Patients, 24%
Vital Signs, 10%
EKG, 9%
Phlebotomy, 7%
CPR, 6%
Customer Care, 5%

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Office and Administrative Industry
Customer Care Executive
Customer Care Executive vs Customer Care Technician

Updated January 8, 2025

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