Customer care professional vs customer account representative

The differences between customer care professionals and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care professional and a customer account representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $34,566 average annual salary of a customer care professional.

The top three skills for a customer care professional include customer service, patients and resourcefulness. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Customer care professional vs customer account representative overview

	Customer Care Professional	Customer Account Representative
Yearly salary	$34,566	$36,138
Hourly rate	$16.62	$17.37
Growth rate	-4%	-4%
Number of jobs	279,249	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer care professional do?

A customer care professional is in charge of assisting clients with their needs, ensuring efficiency and client satisfaction. They typically manage calls and correspondence where they respond to inquiries, provide technical support, address concerns, and resolve issues promptly and efficiently. They may also offer products or services, process payments or refunds, and enroll clients in company services. Furthermore, as a customer care professional, it is essential to maintain records of all transactions, reporting to managers should there be any complicated issues.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Customer care professional vs customer account representative salary

Customer care professionals and customer account representatives have different pay scales, as shown below.

	Customer Care Professional	Customer Account Representative
Average salary	$34,566	$36,138
Salary range	Between $27,000 And $43,000	Between $27,000 And $46,000
Highest paying City	Olympia, WA	San Ramon, CA
Highest paying state	Wisconsin	Alaska
Best paying company	AIG	Dairy Farmers of America
Best paying industry	Finance	Finance

Differences between customer care professional and customer account representative education

There are a few differences between a customer care professional and a customer account representative in terms of educational background:

	Customer Care Professional	Customer Account Representative
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care professional vs customer account representative demographics

Here are the differences between customer care professionals' and customer account representatives' demographics:

	Customer Care Professional	Customer Account Representative
Average age	40	40
Gender ratio	Male, 30.4% Female, 69.6%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.2% White, 56.5% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care professional and customer account representative duties and responsibilities

Customer care professional example responsibilities.

Mentore new and struggling CSP's to help them reach and achieve their goals.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Earn managements trust by serving as key CCP.
Answer phones, Microsoft word, PowerPoint, fax copy machines.
Mentor to other CSP's regarding claims and coverage, taking supervisor calls when necessary.
Assist other departments by heading projects, providing additional training for CCP who need specialize assistance.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer care professional vs customer account representative skills

Common customer care professional skills

Customer Service, 14%
Patients, 14%
Resourcefulness, 12%
Customer Loyalty, 11%
Custom Solutions, 6%
Broadband, 4%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Office and Administrative Industry
Customer Care Professional
Customer Care Professional vs Customer Account Representative

Updated January 8, 2025

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