Customer care professional vs customer engagement specialist

The differences between customer care professionals and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care professional and a customer engagement specialist. Additionally, a customer engagement specialist has an average salary of $41,014, which is higher than the $34,566 average annual salary of a customer care professional.

The top three skills for a customer care professional include customer service, patients and resourcefulness. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.

Customer care professional vs customer engagement specialist overview

	Customer Care Professional	Customer Engagement Specialist
Yearly salary	$34,566	$41,014
Hourly rate	$16.62	$19.72
Growth rate	-4%	-4%
Number of jobs	279,249	217,031
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 42%
Average age	40	40
Years of experience	12	12

What does a customer care professional do?

A customer care professional is in charge of assisting clients with their needs, ensuring efficiency and client satisfaction. They typically manage calls and correspondence where they respond to inquiries, provide technical support, address concerns, and resolve issues promptly and efficiently. They may also offer products or services, process payments or refunds, and enroll clients in company services. Furthermore, as a customer care professional, it is essential to maintain records of all transactions, reporting to managers should there be any complicated issues.

What does a customer engagement specialist do?

A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.

Customer care professional vs customer engagement specialist salary

Customer care professionals and customer engagement specialists have different pay scales, as shown below.

	Customer Care Professional	Customer Engagement Specialist
Average salary	$34,566	$41,014
Salary range	Between $27,000 And $43,000	Between $25,000 And $64,000
Highest paying City	Olympia, WA	Washington, DC
Highest paying state	Wisconsin	Massachusetts
Best paying company	AIG	NVIDIA
Best paying industry	Finance	Health Care

Differences between customer care professional and customer engagement specialist education

There are a few differences between a customer care professional and a customer engagement specialist in terms of educational background:

	Customer Care Professional	Customer Engagement Specialist
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Customer care professional vs customer engagement specialist demographics

Here are the differences between customer care professionals' and customer engagement specialists' demographics:

	Customer Care Professional	Customer Engagement Specialist
Average age	40	40
Gender ratio	Male, 30.4% Female, 69.6%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.2% White, 56.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between customer care professional and customer engagement specialist duties and responsibilities

Customer care professional example responsibilities.

Mentore new and struggling CSP's to help them reach and achieve their goals.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Earn managements trust by serving as key CCP.
Answer phones, Microsoft word, PowerPoint, fax copy machines.
Mentor to other CSP's regarding claims and coverage, taking supervisor calls when necessary.
Assist other departments by heading projects, providing additional training for CCP who need specialize assistance.

Customer engagement specialist example responsibilities.

Assist with Medicare and Medicaid members in regards to their medication and health care assessments.
Maintain strict patient and physician confidentiality through HIPAA.
Ensure consistent verification of all demographic, and HIPAA.
Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Maintain and create in-deth records for board reports and update them to be present in weekly PowerPoint presentations.
Maintain positive professional relationships with patients, and partnering agencies.

Customer care professional vs customer engagement specialist skills

Common customer care professional skills

Customer Service, 14%
Patients, 14%
Resourcefulness, 12%
Customer Loyalty, 11%
Custom Solutions, 6%
Broadband, 4%

Common customer engagement specialist skills

Brand Awareness, 55%
Wine, 8%
Customer Service, 5%
Customer Satisfaction, 5%
Customer Accounts, 3%
Patients, 2%

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Office and Administrative Industry
Customer Care Professional
Customer Care Professional vs Customer Engagement Specialist

Updated January 8, 2025

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