Customer care professional vs customer relations representative

The differences between customer care professionals and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care professional and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $34,566 average annual salary of a customer care professional.

The top three skills for a customer care professional include customer service, patients and resourcefulness. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Customer care professional vs customer relations representative overview

	Customer Care Professional	Customer Relations Representative
Yearly salary	$34,566	$38,632
Hourly rate	$16.62	$18.57
Growth rate	-4%	-4%
Number of jobs	279,249	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a customer care professional do?

A customer care professional is in charge of assisting clients with their needs, ensuring efficiency and client satisfaction. They typically manage calls and correspondence where they respond to inquiries, provide technical support, address concerns, and resolve issues promptly and efficiently. They may also offer products or services, process payments or refunds, and enroll clients in company services. Furthermore, as a customer care professional, it is essential to maintain records of all transactions, reporting to managers should there be any complicated issues.

What does a customer relations representative do?

A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

Customer care professional vs customer relations representative salary

Customer care professionals and customer relations representatives have different pay scales, as shown below.

	Customer Care Professional	Customer Relations Representative
Average salary	$34,566	$38,632
Salary range	Between $27,000 And $43,000	Between $29,000 And $50,000
Highest paying City	Olympia, WA	New York, NY
Highest paying state	Wisconsin	New Jersey
Best paying company	AIG	Cook Children's Medical Center
Best paying industry	Finance	Finance

Differences between customer care professional and customer relations representative education

There are a few differences between a customer care professional and a customer relations representative in terms of educational background:

	Customer Care Professional	Customer Relations Representative
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Customer care professional vs customer relations representative demographics

Here are the differences between customer care professionals' and customer relations representatives' demographics:

	Customer Care Professional	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 30.4% Female, 69.6%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.2% White, 56.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care professional and customer relations representative duties and responsibilities

Customer care professional example responsibilities.

Mentore new and struggling CSP's to help them reach and achieve their goals.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Earn managements trust by serving as key CCP.
Answer phones, Microsoft word, PowerPoint, fax copy machines.
Mentor to other CSP's regarding claims and coverage, taking supervisor calls when necessary.
Assist other departments by heading projects, providing additional training for CCP who need specialize assistance.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Customer care professional vs customer relations representative skills

Common customer care professional skills

Customer Service, 14%
Patients, 14%
Resourcefulness, 12%
Customer Loyalty, 11%
Custom Solutions, 6%
Broadband, 4%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

Customer Care Professional vs. similar jobs

Customer Care Professional related careers

Customer Care Professional related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Care Professional
Customer Care Professional vs Customer Relations Representative

Updated January 8, 2025

Browse office and administrative jobs