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The differences between customer care specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a customer care specialist include customer care, customer service and outbound calls. The most important skills for a service specialist are patients, social work, and criminal justice.
| Customer Care Specialist | Service Specialist | |
| Yearly salary | $32,427 | $44,150 |
| Hourly rate | $15.59 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 260,027 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Customer care specialists and service specialists have different pay scales, as shown below.
| Customer Care Specialist | Service Specialist | |
| Average salary | $32,427 | $44,150 |
| Salary range | Between $26,000 And $39,000 | Between $27,000 And $71,000 |
| Highest paying City | Grand Forks, ND | Boston, MA |
| Highest paying state | Hawaii | Massachusetts |
| Best paying company | Axogen | Ropes & Gray |
| Best paying industry | Insurance | Technology |
There are a few differences between a customer care specialist and a service specialist in terms of educational background:
| Customer Care Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care specialists' and service specialists' demographics:
| Customer Care Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.2% Female, 69.8% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |