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The differences between customer care technicians and clinical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care technician and a clinical technician. Additionally, a clinical technician has an average salary of $35,760, which is higher than the $34,986 average annual salary of a customer care technician.
The top three skills for a customer care technician include patients, vital signs and EKG. The most important skills for a clinical technician are patients, vital signs, and phlebotomy.
| Customer Care Technician | Clinical Technician | |
| Yearly salary | $34,986 | $35,760 |
| Hourly rate | $16.82 | $17.19 |
| Growth rate | -4% | 9% |
| Number of jobs | 211,764 | 161,812 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 40% |
| Average age | 40 | 44 |
| Years of experience | 12 | 12 |
The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.
A clinical technician is responsible for operating and maintaining clinical equipment, ensuring the proper sterilization of all laboratory tools and kits to avoid contamination during medical procedures. Clinical technicians assist the patients with their medical inquiries and needs, collecting samples for laboratory, and helping medical professionals on surgeries and other medical operations. They also maintain medical charts, update patients' information on the database, and administer patients' medication. A clinical technician must have excellent knowledge of the medical industry, as well as strictly following internal guidelines and safety procedures during operations.
Customer care technicians and clinical technicians have different pay scales, as shown below.
| Customer Care Technician | Clinical Technician | |
| Average salary | $34,986 | $35,760 |
| Salary range | Between $26,000 And $45,000 | Between $26,000 And $48,000 |
| Highest paying City | Burbank, CA | Seattle, WA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Cottage Health | Brigham and Women's Hospital |
| Best paying industry | Manufacturing | Government |
There are a few differences between a customer care technician and a clinical technician in terms of educational background:
| Customer Care Technician | Clinical Technician | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 40% |
| Most common major | Business | Nursing |
| Most common college | - | University of Connecticut |
Here are the differences between customer care technicians' and clinical technicians' demographics:
| Customer Care Technician | Clinical Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 40.1% Female, 59.9% | Male, 26.6% Female, 73.4% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7% | Black or African American, 12.8% Unknown, 5.1% Hispanic or Latino, 16.5% Asian, 11.2% White, 53.6% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 8% |