Customer care technician vs customer care coordinator

The differences between customer care technicians and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care technician and a customer care coordinator. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $34,986 average annual salary of a customer care technician.

The top three skills for a customer care technician include patients, vital signs and EKG. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.

Customer care technician vs customer care coordinator overview

	Customer Care Technician	Customer Care Coordinator
Yearly salary	$34,986	$40,661
Hourly rate	$16.82	$19.55
Growth rate	-4%	-4%
Number of jobs	211,764	259,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer care technician do?

The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Customer care technician vs customer care coordinator salary

Customer care technicians and customer care coordinators have different pay scales, as shown below.

	Customer Care Technician	Customer Care Coordinator
Average salary	$34,986	$40,661
Salary range	Between $26,000 And $45,000	Between $31,000 And $53,000
Highest paying City	Burbank, CA	Bridgeport, CT
Highest paying state	Alaska	New Jersey
Best paying company	Cottage Health	Health Alliance
Best paying industry	Manufacturing	Finance

Differences between customer care technician and customer care coordinator education

There are a few differences between a customer care technician and a customer care coordinator in terms of educational background:

	Customer Care Technician	Customer Care Coordinator
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care technician vs customer care coordinator demographics

Here are the differences between customer care technicians' and customer care coordinators' demographics:

	Customer Care Technician	Customer Care Coordinator
Average age	40	40
Gender ratio	Male, 40.1% Female, 59.9%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care technician and customer care coordinator duties and responsibilities

Customer care technician example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
Assist in monitoring patients for ECG arrhythmias.
Maintain all digital medical records and process all MD orders for patients on the ICU floor.
Place patients on cardiac monitor, give CPR, assist with doctors and nurses with traumas as requested.
Maintain current CPR certification, CNA/GNA certifications, and PMAB training.

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer care technician vs customer care coordinator skills

Common customer care technician skills

Patients, 24%
Vital Signs, 10%
EKG, 9%
Phlebotomy, 7%
CPR, 6%
Customer Care, 5%

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

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Office and Administrative Industry
Customer Care Technician
Customer Care Technician vs Customer Care Coordinator

Updated January 8, 2025

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