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Customer care technician vs customer retention specialist

The differences between customer care technicians and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care technician and a customer retention specialist. Additionally, a customer care technician has an average salary of $34,986, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a customer care technician include patients, vital signs and EKG. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Customer care technician vs customer retention specialist overview

Customer Care TechnicianCustomer Retention Specialist
Yearly salary$34,986$33,422
Hourly rate$16.82$16.07
Growth rate-4%-4%
Number of jobs211,764204,538
Job satisfaction--
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 40%
Average age4040
Years of experience1212

Customer care technician vs customer retention specialist salary

Customer care technicians and customer retention specialists have different pay scales, as shown below.

Customer Care TechnicianCustomer Retention Specialist
Average salary$34,986$33,422
Salary rangeBetween $26,000 And $45,000Between $26,000 And $42,000
Highest paying CityBurbank, CA-
Highest paying stateAlaska-
Best paying companyCottage Health-
Best paying industryManufacturing-

Differences between customer care technician and customer retention specialist education

There are a few differences between a customer care technician and a customer retention specialist in terms of educational background:

Customer Care TechnicianCustomer Retention Specialist
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college--

Customer care technician vs customer retention specialist demographics

Here are the differences between customer care technicians' and customer retention specialists' demographics:

Customer Care TechnicianCustomer Retention Specialist
Average age4040
Gender ratioMale, 40.1% Female, 59.9%Male, 42.4% Female, 57.6%
Race ratioBlack or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer care technician and customer retention specialist duties and responsibilities

Customer care technician example responsibilities.

  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
  • Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
  • Assist in monitoring patients for ECG arrhythmias.
  • Maintain all digital medical records and process all MD orders for patients on the ICU floor.
  • Place patients on cardiac monitor, give CPR, assist with doctors and nurses with traumas as requested.
  • Maintain current CPR certification, CNA/GNA certifications, and PMAB training.
    • Show more

Customer retention specialist example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer care technician vs customer retention specialist skills

Common customer care technician skills
  • Patients, 24%
  • Vital Signs, 10%
  • EKG, 9%
  • Phlebotomy, 7%
  • CPR, 6%
  • Customer Care, 5%
Common customer retention specialist skills
  • Customer Service, 20%
  • Inbound Calls, 12%
  • Outbound Calls, 9%
  • Customer Satisfaction, 5%
  • Customer Complaints, 5%
  • Customer Accounts, 5%

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Updated January 8, 2025

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