Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer care technicians and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care technician and a customer service specialist. Additionally, a customer care technician has an average salary of $34,986, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customer care technician include patients, vital signs and EKG. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Customer Care Technician | Customer Service Specialist | |
| Yearly salary | $34,986 | $33,238 |
| Hourly rate | $16.82 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 211,764 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Customer care technicians and customer service specialists have different pay scales, as shown below.
| Customer Care Technician | Customer Service Specialist | |
| Average salary | $34,986 | $33,238 |
| Salary range | Between $26,000 And $45,000 | Between $26,000 And $42,000 |
| Highest paying City | Burbank, CA | Boston, MA |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | Cottage Health | Dell |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a customer care technician and a customer service specialist in terms of educational background:
| Customer Care Technician | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care technicians' and customer service specialists' demographics:
| Customer Care Technician | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 40.1% Female, 59.9% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |