Customer care technician vs health technician

The differences between customer care technicians and health technicians can be seen in a few details. Each job has different responsibilities and duties. Additionally, a health technician has an average salary of $37,873, which is higher than the $34,986 average annual salary of a customer care technician.

The top three skills for a customer care technician include patients, vital signs and EKG. The most important skills for a health technician are patients, excellent interpersonal, and customer service.

Customer care technician vs health technician overview

	Customer Care Technician	Health Technician
Yearly salary	$34,986	$37,873
Hourly rate	$16.82	$18.21
Growth rate	-4%	9%
Number of jobs	211,764	110,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 39%
Average age	40	34
Years of experience	12	-

What does a customer care technician do?

The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.

What does a health technician do?

A health technician is responsible for supporting medical operations in a health care facility by performing administrative and clerical duties, ensuring that the organization provides the highest quality care service to the patients. Health technicians process patients' information, manage their medical payments, monitor their conditions as instructed by physicians, maintain an organized medical chart, administer medication, and assist in conducting medical procedures. They also check the adequacy of stock inventories and write request reports, as well as inspecting the cleanliness of all the medical tools and equipment during operations.

Customer care technician vs health technician salary

Customer care technicians and health technicians have different pay scales, as shown below.

	Customer Care Technician	Health Technician
Average salary	$34,986	$37,873
Salary range	Between $26,000 And $45,000	Between $27,000 And $51,000
Highest paying City	Burbank, CA	Boston, MA
Highest paying state	Alaska	Massachusetts
Best paying company	Cottage Health	Meta
Best paying industry	Manufacturing	Government

Differences between customer care technician and health technician education

There are a few differences between a customer care technician and a health technician in terms of educational background:

	Customer Care Technician	Health Technician
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 39%
Most common major	Business	Nursing
Most common college	-	Emory University

Customer care technician vs health technician demographics

Here are the differences between customer care technicians' and health technicians' demographics:

	Customer Care Technician	Health Technician
Average age	40	34
Gender ratio	Male, 40.1% Female, 59.9%	Male, 30.9% Female, 69.1%
Race ratio	Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7%	Black or African American, 14.3% Unknown, 6.2% Hispanic or Latino, 20.1% Asian, 6.4% White, 51.9% American Indian and Alaska Native, 1.1%
LGBT Percentage	7%	15%

Differences between customer care technician and health technician duties and responsibilities

Customer care technician example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
Assist in monitoring patients for ECG arrhythmias.
Maintain all digital medical records and process all MD orders for patients on the ICU floor.
Place patients on cardiac monitor, give CPR, assist with doctors and nurses with traumas as requested.
Maintain current CPR certification, CNA/GNA certifications, and PMAB training.

Health technician example responsibilities.

Maintain and manage medical and administrative records for all patients assign to clinic area to assure accurate care and patient confidentiality.
Supervise labs, diets, schedule radiology procedures, EKG's, respiratory, and medical tasks for patients.
Can perform cardiopulmonary resuscitation (CPR), first aid, and/or initiate appropriate emergency alert notifications.
Administer ABA therapy for children with autism and provide support for other technicians when not with own clients.
Assist providers in direct physical examinations, minor procedures, emergency care to include CPR, and other clinical duties.
Assist children with autism spectrum disorders in learning life still and helping them transition successfully in all aspects of their lives.

Customer care technician vs health technician skills

Common customer care technician skills

Patients, 24%
Vital Signs, 10%
EKG, 9%
Phlebotomy, 7%
CPR, 6%
Customer Care, 5%

Common health technician skills

Patients, 18%
Excellent Interpersonal, 8%
Customer Service, 8%
Blood Pressure, 6%
Veterans, 6%
Vital Signs, 5%

Customer Care Technician vs. similar jobs

Customer Care Technician related careers

Customer Care Technician related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Care Technician
Customer Care Technician vs Health Technician

Updated January 8, 2025

Browse office and administrative jobs