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The differences between customer care technicians and patient care assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer care technician, becoming a patient care assistant takes usually requires 1-3 months. Additionally, a customer care technician has an average salary of $34,986, which is higher than the $32,799 average annual salary of a patient care assistant.
The top three skills for a customer care technician include patients, vital signs and EKG. The most important skills for a patient care assistant are patients, vital signs, and PCA.
| Customer Care Technician | Patient Care Assistant | |
| Yearly salary | $34,986 | $32,799 |
| Hourly rate | $16.82 | $15.77 |
| Growth rate | -4% | 9% |
| Number of jobs | 211,764 | 261,345 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 26% |
| Average age | 40 | 42 |
| Years of experience | 12 | 3 |
The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.
A patient care assistant is responsible for attending patients' needs with the supervision of a health care professional. Duties of a patient care assistant also include performing basic medical tasks such as taking patients' temperature, monitoring food intake, preparing medicines, recording health conditions, assisting on lab tests and other medical procedures, and providing information and important updates to the patient's family. A patient care assistant must have excellent time-management and multi-tasking skills to perform duties efficiently and accurately.
Customer care technicians and patient care assistants have different pay scales, as shown below.
| Customer Care Technician | Patient Care Assistant | |
| Average salary | $34,986 | $32,799 |
| Salary range | Between $26,000 And $45,000 | Between $23,000 And $45,000 |
| Highest paying City | Burbank, CA | San Diego, CA |
| Highest paying state | Alaska | Hawaii |
| Best paying company | Cottage Health | Microsoft |
| Best paying industry | Manufacturing | Health Care |
There are a few differences between a customer care technician and a patient care assistant in terms of educational background:
| Customer Care Technician | Patient Care Assistant | |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 26% |
| Most common major | Business | Nursing |
| Most common college | - | - |
Here are the differences between customer care technicians' and patient care assistants' demographics:
| Customer Care Technician | Patient Care Assistant | |
| Average age | 40 | 42 |
| Gender ratio | Male, 40.1% Female, 59.9% | Male, 14.4% Female, 85.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.9% Hispanic or Latino, 15.3% Asian, 7.3% White, 61.3% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |