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The differences between customer relations coordinators and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations coordinator and a customer care specialist. Additionally, a customer relations coordinator has an average salary of $37,953, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a customer relations coordinator include customer service, customer relations and customer satisfaction. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Customer Relations Coordinator | Customer Care Specialist | |
| Yearly salary | $37,953 | $32,427 |
| Hourly rate | $18.25 | $15.59 |
| Growth rate | -4% | -4% |
| Number of jobs | 177,951 | 260,027 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Customer relations coordinators and customer care specialists have different pay scales, as shown below.
| Customer Relations Coordinator | Customer Care Specialist | |
| Average salary | $37,953 | $32,427 |
| Salary range | Between $27,000 And $52,000 | Between $26,000 And $39,000 |
| Highest paying City | Oakland, CA | Grand Forks, ND |
| Highest paying state | Alaska | Hawaii |
| Best paying company | World Fuel Services | Axogen |
| Best paying industry | Automotive | Insurance |
There are a few differences between a customer relations coordinator and a customer care specialist in terms of educational background:
| Customer Relations Coordinator | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations coordinators' and customer care specialists' demographics:
| Customer Relations Coordinator | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.1% Female, 65.9% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |