Customer relations coordinator vs customer service administrator

The differences between customer relations coordinators and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations coordinator and a customer service administrator. Additionally, a customer relations coordinator has an average salary of $37,953, which is higher than the $35,824 average annual salary of a customer service administrator.

The top three skills for a customer relations coordinator include customer service, customer relations and customer satisfaction. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Customer relations coordinator vs customer service administrator overview

	Customer Relations Coordinator	Customer Service Administrator
Yearly salary	$37,953	$35,824
Hourly rate	$18.25	$17.22
Growth rate	-4%	-4%
Number of jobs	177,951	247,315
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 45%
Average age	40	40
Years of experience	12	12

What does a customer relations coordinator do?

A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Customer relations coordinator vs customer service administrator salary

Customer relations coordinators and customer service administrators have different pay scales, as shown below.

	Customer Relations Coordinator	Customer Service Administrator
Average salary	$37,953	$35,824
Salary range	Between $27,000 And $52,000	Between $28,000 And $45,000
Highest paying City	Oakland, CA	Fremont, CA
Highest paying state	Alaska	Alaska
Best paying company	World Fuel Services	Westinghouse Appliances Australia
Best paying industry	Automotive	Technology

Differences between customer relations coordinator and customer service administrator education

There are a few differences between a customer relations coordinator and a customer service administrator in terms of educational background:

	Customer Relations Coordinator	Customer Service Administrator
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Customer relations coordinator vs customer service administrator demographics

Here are the differences between customer relations coordinators' and customer service administrators' demographics:

	Customer Relations Coordinator	Customer Service Administrator
Average age	40	40
Gender ratio	Male, 34.1% Female, 65.9%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer relations coordinator and customer service administrator duties and responsibilities

Customer relations coordinator example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Cash handling and POS experience.
Cash handling, knowledge of basic POS system
Possess knowledge of multiple technical applications, ability to troubleshoot, identify root cause issues and escalate to SME.
Diagnose, troubleshoot and resolve a range of connectivity issues with residential services for internet, cable and telephone services.
Produce proposals, PowerPoint presentations, correspondence, and finalize documents.

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Customer relations coordinator vs customer service administrator skills

Common customer relations coordinator skills

Customer Service, 24%
Customer Relations, 13%
Customer Satisfaction, 5%
Customer Complaints, 5%
Credit Card Payments, 4%
Inbound Calls, 3%

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

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Customer Relations Coordinator
Customer Relations Coordinator vs Customer Service Administrator

Updated January 8, 2025

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