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The differences between customer relations coordinators and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations coordinator and a customer service specialist. Additionally, a customer relations coordinator has an average salary of $37,953, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customer relations coordinator include customer service, customer relations and customer satisfaction. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Customer Relations Coordinator | Customer Service Specialist | |
| Yearly salary | $37,953 | $33,238 |
| Hourly rate | $18.25 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 177,951 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Customer relations coordinators and customer service specialists have different pay scales, as shown below.
| Customer Relations Coordinator | Customer Service Specialist | |
| Average salary | $37,953 | $33,238 |
| Salary range | Between $27,000 And $52,000 | Between $26,000 And $42,000 |
| Highest paying City | Oakland, CA | Boston, MA |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | World Fuel Services | Dell |
| Best paying industry | Automotive | Finance |
There are a few differences between a customer relations coordinator and a customer service specialist in terms of educational background:
| Customer Relations Coordinator | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations coordinators' and customer service specialists' demographics:
| Customer Relations Coordinator | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.1% Female, 65.9% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |