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The differences between customer relations coordinators and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations coordinator and a customer support representative. Additionally, a customer relations coordinator has an average salary of $37,953, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a customer relations coordinator include customer service, customer relations and customer satisfaction. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Customer Relations Coordinator | Customer Support Representative | |
| Yearly salary | $37,953 | $37,404 |
| Hourly rate | $18.25 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 177,951 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Customer relations coordinators and customer support representatives have different pay scales, as shown below.
| Customer Relations Coordinator | Customer Support Representative | |
| Average salary | $37,953 | $37,404 |
| Salary range | Between $27,000 And $52,000 | Between $29,000 And $47,000 |
| Highest paying City | Oakland, CA | Boston, MA |
| Highest paying state | Alaska | Alaska |
| Best paying company | World Fuel Services | University of California, Berkeley |
| Best paying industry | Automotive | Finance |
There are a few differences between a customer relations coordinator and a customer support representative in terms of educational background:
| Customer Relations Coordinator | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations coordinators' and customer support representatives' demographics:
| Customer Relations Coordinator | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.1% Female, 65.9% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |