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The differences between customer retention specialists and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer retention specialist and a customer service representative. Additionally, a customer retention specialist has an average salary of $33,422, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a customer retention specialist include customer service, inbound calls and outbound calls. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Customer Retention Specialist | Customer Service Representative | |
| Yearly salary | $33,422 | $32,260 |
| Hourly rate | $16.07 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 204,538 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer retention specialists and customer service representatives have different pay scales, as shown below.
| Customer Retention Specialist | Customer Service Representative | |
| Average salary | $33,422 | $32,260 |
| Salary range | Between $26,000 And $42,000 | Between $25,000 And $41,000 |
| Highest paying City | - | Des Moines, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Oracle |
| Best paying industry | - | Insurance |
There are a few differences between a customer retention specialist and a customer service representative in terms of educational background:
| Customer Retention Specialist | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer retention specialists' and customer service representatives' demographics:
| Customer Retention Specialist | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.4% Female, 57.6% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |