Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer sales specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer sales specialist and a customer care specialist. Additionally, a customer sales specialist has an average salary of $44,173, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a customer sales specialist include product knowledge, sales floor and customer service. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Customer Sales Specialist | Customer Care Specialist | |
| Yearly salary | $44,173 | $32,427 |
| Hourly rate | $21.24 | $15.59 |
| Growth rate | -4% | -4% |
| Number of jobs | 417,148 | 260,027 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer sales specialist aims to secure sales and reach sales targets. To make this possible, they conduct extensive market research and analysis, generate leads for clients and business opportunities, develop sales pitches, create marketing materials and strategies, and reach out to clients to offer services and products. In some businesses, a customer sales specialist may also engage directly with customers to demonstrate products or to assist them with their needs.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Customer sales specialists and customer care specialists have different pay scales, as shown below.
| Customer Sales Specialist | Customer Care Specialist | |
| Average salary | $44,173 | $32,427 |
| Salary range | Between $35,000 And $55,000 | Between $26,000 And $39,000 |
| Highest paying City | - | Grand Forks, ND |
| Highest paying state | - | Hawaii |
| Best paying company | - | Axogen |
| Best paying industry | - | Insurance |
There are a few differences between a customer sales specialist and a customer care specialist in terms of educational background:
| Customer Sales Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer sales specialists' and customer care specialists' demographics:
| Customer Sales Specialist | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 50.3% Female, 49.7% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.6% White, 55.2% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |