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Customer service advisor vs adviser

The differences between customer service advisors and advisers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an adviser has an average salary of $75,787, which is higher than the $32,029 average annual salary of a customer service advisor.

The top three skills for a customer service advisor include taking care, strong customer service and standard operating procedure. The most important skills for an adviser are java, provide technical assistance, and workgroup.

Customer service advisor vs adviser overview

Customer Service AdvisorAdviser
Yearly salary$32,029$75,787
Hourly rate$15.40$36.44
Growth rate-4%10%
Number of jobs235,25611,373
Job satisfaction--
Most common degreeBachelor's Degree, 33%Bachelor's Degree, 56%
Average age4042
Years of experience12-

What does a customer service advisor do?

A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.

What does an adviser do?

An Adviser provides advice and guidance to help people make realistic choices about their education, training, and work. They can work in various locations, such as schools, colleges, and local authorities.

Customer service advisor vs adviser salary

Customer service advisors and advisers have different pay scales, as shown below.

Customer Service AdvisorAdviser
Average salary$32,029$75,787
Salary rangeBetween $26,000 And $39,000Between $42,000 And $134,000
Highest paying CityBoston, MAHartford, CT
Highest paying stateAlaskaNew Jersey
Best paying companyTeledyne Technologies IncorporatedKirkland & Ellis
Best paying industryInsuranceInsurance

Differences between customer service advisor and adviser education

There are a few differences between a customer service advisor and an adviser in terms of educational background:

Customer Service AdvisorAdviser
Most common degreeBachelor's Degree, 33%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common college-University of Pennsylvania

Customer service advisor vs adviser demographics

Here are the differences between customer service advisors' and advisers' demographics:

Customer Service AdvisorAdviser
Average age4042
Gender ratioMale, 51.5% Female, 48.5%Male, 55.5% Female, 44.5%
Race ratioBlack or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%Black or African American, 10.6% Unknown, 3.8% Hispanic or Latino, 14.2% Asian, 3.7% White, 67.0% American Indian and Alaska Native, 0.6%
LGBT Percentage7%11%

Differences between customer service advisor and adviser duties and responsibilities

Customer service advisor example responsibilities.

  • Manage the largest client pool in all of Finland, and update the CRM accordingly.
  • Manage bi-weekly payroll duties and employment documentation.
  • Provide excellent customer service and maintain cleanliness of work area
  • Used all CRM systems to provide exceptional service to customers for the entire order process cycle
  • Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
  • Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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Adviser example responsibilities.

  • Manage personal assets using equities and options with a long/short strategy.
  • Manage IEP's to document prerequisites, transfer to subsequent institutions, and financing of education costs.
  • Adhere to BSA & OFAC policies and procedures, and take part in annual BSA & OFAC training
  • Conduct legal analysis of confidential pending international corporate environmental liability litigation.
  • Assist students with the completion of the FAFSA.
  • Gather information and create PowerPoint slides for command briefings.
  • Show more

Customer service advisor vs adviser skills

Common customer service advisor skills
  • Taking Care, 17%
  • Strong Customer Service, 13%
  • Standard Operating Procedure, 10%
  • Customer Service, 7%
  • Customer Care, 7%
  • Sales Floor, 7%
Common adviser skills
  • Java, 32%
  • Provide Technical Assistance, 27%
  • Workgroup, 12%
  • Outbound Calls, 4%
  • Chemistry, 3%
  • Inbound Calls, 3%

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