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The differences between customer service advisors and advisers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an adviser has an average salary of $75,787, which is higher than the $32,029 average annual salary of a customer service advisor.
The top three skills for a customer service advisor include taking care, strong customer service and standard operating procedure. The most important skills for an adviser are java, provide technical assistance, and workgroup.
| Customer Service Advisor | Adviser | |
| Yearly salary | $32,029 | $75,787 |
| Hourly rate | $15.40 | $36.44 |
| Growth rate | -4% | 10% |
| Number of jobs | 235,256 | 11,373 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 56% |
| Average age | 40 | 42 |
| Years of experience | 12 | - |
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
An Adviser provides advice and guidance to help people make realistic choices about their education, training, and work. They can work in various locations, such as schools, colleges, and local authorities.
Customer service advisors and advisers have different pay scales, as shown below.
| Customer Service Advisor | Adviser | |
| Average salary | $32,029 | $75,787 |
| Salary range | Between $26,000 And $39,000 | Between $42,000 And $134,000 |
| Highest paying City | Boston, MA | Hartford, CT |
| Highest paying state | Alaska | New Jersey |
| Best paying company | Teledyne Technologies Incorporated | Kirkland & Ellis |
| Best paying industry | Insurance | Insurance |
There are a few differences between a customer service advisor and an adviser in terms of educational background:
| Customer Service Advisor | Adviser | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between customer service advisors' and advisers' demographics:
| Customer Service Advisor | Adviser | |
| Average age | 40 | 42 |
| Gender ratio | Male, 51.5% Female, 48.5% | Male, 55.5% Female, 44.5% |
| Race ratio | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 3.8% Hispanic or Latino, 14.2% Asian, 3.7% White, 67.0% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 11% |