Customer service advisor vs customer care representative

Differences between customer service advisor and customer care representative duties and responsibilities

Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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Customer care representative example responsibilities.

• Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
• Answer incoming calls from clients, ATP's, therapists, and medical offices.
• Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
• Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
• Navigate windows environment and comprehend technical information.
• Used multiple navigation windows while changing account information and processing orders.
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