Customer service associate lead vs customer service supervisor

Differences between customer service associate lead and customer service supervisor duties and responsibilities

Customer service associate lead example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Help customers troubleshoot problems over the phone.
• Operate the POS systems and maintain proper cash level at register and safe.
• Key holder with opening/closing experience, POS systems, cash handling and schedule generation.
• Install and maintain computer software as well as troubleshoot computer issues experience by employees.
• Visit different branches throughout the market and process reconciliation on ATM accounts to find discrepancies.
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Customer service supervisor example responsibilities.

• Manage customer relationships and acting Salesforce administrator.
• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
• Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
• Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
• Give estimates on installation of windows and doors.
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